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Millytod

Solaris Relocation for UK - AUS shipping??

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5 hours ago, Lauralee 11 said:

Thanks for the update - I’m considering using Solaris also for london to Perth move. How long in total did it take from door to arrival port? Also were you using a shared container service? I’m nervous about things getting mixed up with other peoples stuff. I have a relatively small consignment (150 cu feet) but I’ve not read the best things about MoveCube. 

First of all, when you're reading reviews of Movecube online, make sure they really are of Movecube and not of Seven Seas' parcel shipping service.  Two totally different services.  

Secondly, make sure people have legitimate complaints.  I took a quick look and saw people complaining about the insurance for instance -- but if you pack the Movecube yourself, there's obviously no way Movecube can be held responsible if stuff breaks. That's normal for ALL shipping companies. So that's not a legitimate complaint.  Same with complaints about extra charges on arrival -- that's the same for all shipping companies too.  There are always port and customs duties which the company can't predict in advance and which you have to pay on arrival.   

Let us know what other bad things you've read about them, as we all have the impression they're the best option and often recommend them, so it's important that we know.

To clarify, Movecube IS basically a shared container.   The only difference is that instead of loading all your stuff loose into a container with other people's stuff, the whole Movecube is loaded into the container, sealed, so it's more secure. 

 

Edited by Marisawright

Scot by birth, emigrated 1985 | Aussie husband granted UK spouse visa, moved to UK May 2015 | Returned to Oz June 2016

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@Millytod I wondered how you got on with your letter to try and avoid the tax? I have just received an email from the handlers for importing our stuff and given our four year delay I'm going to have to see if I can either get customs to waive the tax or try and work out the sale value of our stuff. The latter is difficult as a) I can't actually remember what is in there and b) how would you value a something like a $2000 tailored suit that is maybe ten years old? $20? We are shipping nothing new except maybe a bottle of Swedish gin and everything else is really difficult to value as a sale price.

Many thanks for your help. 

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@DrDougsterIt ended up being pretty straightforward for us and we never heard anything from customs … just got the call from Allied to say they’d got clearance from customs with no issues or duties. 
I just wrote a very polite letter which the handlers forwarded with all the other paperwork - an appeal that explained that the shipment was our personal items and furniture that had all been owned and used for over x number of years and the 6 year delay was a combination of covid restrictions not allowing us to travel back and sort out the shipment/ time restraints in selling our property and also just needing some time to be sure about making a permanent move and selling a property that had been in the family for multiple generations etc. Asked if they would take these factors into consideration when making their decision. 

As far as valuations, I didn’t mention any values on the letter but did a separate list that I also sent in with the paperwork. Solaris advised me to just value things at what their value was and this is personal and subjective. So for example, a 20 year old sofa would only be valued at what you’d be happy to sell it for now on Facebook marketplace  rather than what it would take to buy a new sofa. You provide your own values and apparently they will generally just look at those … unless of course it’s something clearly extremely valuable that has been undervalued. 
This is completely separate to insurance valuations (which Solaris confirmed customs don’t have access to) which are based on cost of replacing the item. 

Hope that was the information you were after. 

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Have just reread your post - and yes, for the example like the suit you would only value it as something like $20 or even less. As far as I understand, don’t think they’re even really interested in things like that - it’s the bigger valuable imports and new items that they’re trying to catch. 
 

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On 25/01/2023 at 21:48, Millytod said:

Have just reread your post - and yes, for the example like the suit you would only value it as something like $20 or even less. As far as I understand, don’t think they’re even really interested in things like that - it’s the bigger valuable imports and new items that they’re trying to catch. 
 

Thanks Milly  - hopefully they'll treat us similarly with this shipment. The one with inherited items, piano etc, from Penang may be another matter. Anyone any thoughts on how to get that kind of thing looked at favourably? It's the piano my wife played on when she was young and family furniture.

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