KateofGrace Posted September 4, 2021 Share Posted September 4, 2021 Hello, I've just signed up to the forum specifically to ask Bob of PetAir a question. I'm unable to get in touch with PetAir, it seems no one is answering calls or emails. Could Bob please advise? Thank you. Quote Link to comment Share on other sites More sharing options...
Marisawright Posted September 4, 2021 Share Posted September 4, 2021 That's strange, how long have you been waiting for a reply? I'll tag @BobPetairUK and see if that helps. Quote Link to comment Share on other sites More sharing options...
BobPetairUK Posted September 6, 2021 Share Posted September 6, 2021 Hi Kate of grace. That does sound odd. We are answering a tonne of calls and even more emails! If you pm me some more details, like a reference number i can find out what has happened Fire away and I can help I certainly will Quote Link to comment Share on other sites More sharing options...
KateofGrace Posted September 6, 2021 Author Share Posted September 6, 2021 Hi Bob, thank you so much. I've tried to PM you with my details but it seems I'm not allowed, probably because I'm a newbie. Could you PM me and I will reply? Many thanks. Thanks to you Marisa also for tagging Bob, much appreciated! Quote Link to comment Share on other sites More sharing options...
Nemesis Posted September 6, 2021 Share Posted September 6, 2021 50 minutes ago, KateofGrace said: Hi Bob, thank you so much. I've tried to PM you with my details but it seems I'm not allowed, probably because I'm a newbie. Could you PM me and I will reply? Many thanks. Thanks to you Marisa also for tagging Bob, much appreciated! You won't be able to reply to a pm either without another couple of posts. Reply to this post and then try again to send him a private message Quote Link to comment Share on other sites More sharing options...
KateofGrace Posted September 6, 2021 Author Share Posted September 6, 2021 5 minutes ago, Nemesis said: You won't be able to reply to a pm either without another couple of posts. Reply to this post and then try again to send him a private message Thank you, I'll try again after posting this. Quote Link to comment Share on other sites More sharing options...
BobPetairUK Posted September 6, 2021 Share Posted September 6, 2021 or you can just email me bob@petairuk.com - simple Quote Link to comment Share on other sites More sharing options...
KateofGrace Posted September 8, 2021 Author Share Posted September 8, 2021 Just wanted to say thank you to Bob, this issue has now been resolved. Many thanks. 1 Quote Link to comment Share on other sites More sharing options...
CatMoose Posted September 17, 2021 Share Posted September 17, 2021 On 04/09/2021 at 15:12, KateofGrace said: Hello, I've just signed up to the forum specifically to ask Bob of PetAir a question. I'm unable to get in touch with PetAir, it seems no one is answering calls or emails. Could Bob please advise? Thank you. Have also done the same and heard nothing. I flew my cat back to the UK with Jet Pets who were brilliant. This doesn't inspire me with much confidence. Quote Link to comment Share on other sites More sharing options...
BobPetairUK Posted September 17, 2021 Share Posted September 17, 2021 Hi Catmoose. I am really sorry, i dont know what is going on with your particular situation and indeed we are getting clients who cant contact other pet shippers to they come over to us. We are answering a tonne of quote request and phone calls every day. Can you pm me your details and i will check it out. Thanks Quote Link to comment Share on other sites More sharing options...
EmmaG Posted November 15, 2021 Share Posted November 15, 2021 Slightly off topic, but hoping you might be able to help @BobPetairUK. Do you offer services in the other direction, ie, Melbourne - UK? We are moving from Melbourne to Dorset (Wimborne to be precise) next November, and have 1 dog and 3 cats. Not sure if you can do Aus-UK? Thanks so much Quote Link to comment Share on other sites More sharing options...
BobPetairUK Posted November 15, 2021 Share Posted November 15, 2021 Hi EmmaG. We cant do flights from Australia to UK. but we can do clearances in UK and then transport from LHR to Wimborne just ask the agent in Australia you use to email us (dean@petairuk.com and Dan@petairuk.com are our imports gurus). We have one of our office just outside Wimborne - so we are perfectly placed to help you. Bob Quote Link to comment Share on other sites More sharing options...
Guest The Pom Queen Posted November 15, 2021 Share Posted November 15, 2021 12 hours ago, EmmaG said: Slightly off topic, but hoping you might be able to help @BobPetairUK. Do you offer services in the other direction, ie, Melbourne - UK? We are moving from Melbourne to Dorset (Wimborne to be precise) next November, and have 1 dog and 3 cats. Not sure if you can do Aus-UK? Thanks so much Emma I would highly recommend Mooreholm or Kristie Bates for the flights back. If you need any help please let me know Quote Link to comment Share on other sites More sharing options...
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