laf Posted January 12, 2021 Share Posted January 12, 2021 (edited) My daughter is awaiting Citizenship by Descent, applied for in the UK. The 90% processing time, currently 8 months, is up in a few days. She hasn't had any communication. Is she now entitled to phone the contact centre? The Global centre is now an Australian number. Is it no longer possible to speak to someone at Australian House. Their previous number no longer works. Is anyone else still waiting and in a similar position? It's concerning not receiving any updates. Edited January 12, 2021 by laf Quote Link to comment Share on other sites More sharing options...
paulhand Posted January 12, 2021 Share Posted January 12, 2021 57 minutes ago, laf said: Is she now entitled to phone the contact centre? You can definitely try 57 minutes ago, laf said: The Global centre is now an Australian number. Is it no longer possible to speak to someone at Australian House. Their previous number no longer works All phone enquiries are now handled in Sydney Quote Link to comment Share on other sites More sharing options...
newjez Posted January 12, 2021 Share Posted January 12, 2021 I need to do this for my youngest. When I did it for my eldest two I just walked into the centre in Perth and filled in the forms. Can I do that again? I'm UK based but will be visiting when covid is finished, probably with my youngest. Quote Link to comment Share on other sites More sharing options...
laf Posted January 12, 2021 Author Share Posted January 12, 2021 6 hours ago, paulhand said: You can definitely try All phone enquiries are now handled in Sydney Thanks, is this permanent or just since Covid? Quote Link to comment Share on other sites More sharing options...
paulhand Posted January 12, 2021 Share Posted January 12, 2021 27 minutes ago, laf said: Thanks, is this permanent or just since Covid? Permanent... cost saving presumably. Quote Link to comment Share on other sites More sharing options...
laf Posted January 12, 2021 Author Share Posted January 12, 2021 OK, I'll have to sort out a cheap calling method. Quote Link to comment Share on other sites More sharing options...
rammygirl Posted January 12, 2021 Share Posted January 12, 2021 Check your mobile phone contract. I use mine (ALDI) to call UK mobiles from and numbers from Aus and it just uses my call minutes (at a higher rate) and no extra charges. Quote Link to comment Share on other sites More sharing options...
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