Jump to content
Coco M

citizenship - online application error

Recommended Posts

Happy new year everyone,

We are applying for citizenship. I have gone through the questionnaire for my husband online without issue.

For myself, I have opened a new immi account and started the application and I get the following error message on page 4 (after passport and visa details).

One of the following issues is preventing this application from continuing:

  • The applicant does not hold an appropriate visa.
  • The applicant cannot be identified.

The applicant will not be able to continue. The applicant should review the eligibility information on our website.

I have put the correct passport details etc, the correct Permanent visa grant number and I am definetely eligible because my dates and visa details are the same as hubby.

Help appreciated!

Coco

 

 

 

 


Occupation: Finance Manager
State: VIC
Birth Country: Uk- France

186 Visa Approved 07/01/2019
 

Share this post


Link to post
Share on other sites

Email the immi account help desk ... they should be able to unblock this. 


____________________________________________________________________

Paul Hand

Registered Migration Agent, MARN 1801974

SunCoast Migration Ltd

All comments are general in nature and do not constitute legal or migration advice. Comments may not be applicable or appropriate to your specific situation. Any comments relate to legislation and policy at date of post. 

Share this post


Link to post
Share on other sites
4 hours ago, paulhand said:

Email the immi account help desk ... they should be able to unblock this. 

Hi Paul,

 thanks I can't find the email address...do you have it on hand please?

 

Cheers

Coco


Occupation: Finance Manager
State: VIC
Birth Country: Uk- France

186 Visa Approved 07/01/2019
 

Share this post


Link to post
Share on other sites

____________________________________________________________________

Paul Hand

Registered Migration Agent, MARN 1801974

SunCoast Migration Ltd

All comments are general in nature and do not constitute legal or migration advice. Comments may not be applicable or appropriate to your specific situation. Any comments relate to legislation and policy at date of post. 

Share this post


Link to post
Share on other sites

Did you renew your passport since the visa grant? If you didn’t link it to your visa that could be the issue.


So many wineries ......so little time :yes:

Share this post


Link to post
Share on other sites
29 minutes ago, rammygirl said:

Did you renew your passport since the visa grant? If you didn’t link it to your visa that could be the issue.

No - same passport.


Occupation: Finance Manager
State: VIC
Birth Country: Uk- France

186 Visa Approved 07/01/2019
 

Share this post


Link to post
Share on other sites
On 04/01/2021 at 04:02, paulhand said:

Email the immi account help desk ... they should be able to unblock this. 

So they have replied and there is a 'permanent glitch in my profile that cannot be fixed'. They told me to do a paper application. Is that going to take a lot longer?

I have already a form 1195 for myself and the kids so can I attach that or do I need to do it all over again in form 1300?

Also do I get certified copies at the post office?

Cheers.

 


Occupation: Finance Manager
State: VIC
Birth Country: Uk- France

186 Visa Approved 07/01/2019
 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×