Kate0573 Posted November 27, 2020 Share Posted November 27, 2020 Hi All! My family and I have been in Oz for over 4 years and have met the requirements for citizenship by conferral. My husband had an issue with his immi account (that home affairs couldn’t seem to fix) and he was advised to apply by paper whilst the rest of us applied online. His application was rejected two days after they received it. Reason 1 was that we hadn’t paid online. We did indeed pay the correct amount online, included a copy of the receipt and noted the receipt number on the application. The money was removed from our bank account and is currently held in the immi account as a “credit”. The second reason listed was that information was missing. I know after having gone through the application 20 times myself nothing was left blank that should have been completed. He wasn’t adding our kids to his app as they were listed under mine so we ticked the box saying kids applied elsewhere. I did remove the extra pages from the application that would have included information for up to 6 kids. Could me removing two pages of unnecessary application pages have caused them to say info was missing? I am at a loss. We called Home Affairs to enquire about this perplexing rejection letter. They told me once an application has been rejected they then don’t have any information about it as it’s removed from their system. They literally cannot tell me why it was rejected. They have no idea if it will even be returned to us and have no suggestions for me for what we should do at this point. Does anyone out there have any advice? Any similar situation that might help us figure out what to do next? I wish he could apply online as it seemed so much easier. Sigh. Thanks in advance for taking the time to read this. 1 Quote Link to comment Share on other sites More sharing options...
Wanderer Returns Posted November 27, 2020 Share Posted November 27, 2020 How very frustrating - I'm sorry about that. Even though you've already passed the visa stage, it sounds like the sort of thing a decent migration might be able to advise on. They should be able to identify anything you missed on the application form that you thought was correct. Did you keep a copy of it? When you say that you removed the extra blank pages, did you physically tear them out, or were they just optional (loose) additional pages? You should never really tear anything out of an official form. With regards to them claiming that you haven't paid the fee when you have, you could argue that they haven't processed the whole application properly and request you money back. If you paid by credit card, then I think you could also get the credit card company involved because you've paid for a service that hasn't been correctly supplied. Quote Link to comment Share on other sites More sharing options...
Kate0573 Posted November 27, 2020 Author Share Posted November 27, 2020 Hi Wanderer Returns! Thanks for your message! I printed the application from a PDF they sent me so there were individual pages that I had removed. I just omitted the ones we didn’t need after ticking their boxes on the form to skip 3 pages. I’m thinking that’s what they meant by missing information - Even though it would have been blank. The frustrating thing is that no one can tell me what the actual issue is so that I could fix it. Also, annoying to not know if I will receive it back or do they just bin it? If we have to do it all over again, I will need a new 1195 form witnessed, new passport photo endorsed, etc. I was told I could request a refund right from my immi account for the amount paid. It is strange though that it’s clearly there and that I do need to ask for a refund when the rejection letter stated we hadn’t paid. Ah!!! 1 Quote Link to comment Share on other sites More sharing options...
vickyplum Posted November 27, 2020 Share Posted November 27, 2020 (edited) So Home Affairs couldn't fix the online application problem, and recommended to apply via paper form. Then they rejected the paper application, but can't tell you why that happened and can't advise on next steps? Seriously, you couldn't make this up if you tried!! Sorry to hear you're having such a hard time with them. Have you been back to Husband's online portal since; can you try again using that? Or maybe chat to an agent and see what they recommend! I don't know what would happen if DHA received a second application after the first was rejected...? OMGs Edited November 27, 2020 by vickyplum Quote Link to comment Share on other sites More sharing options...
Kate0573 Posted November 27, 2020 Author Share Posted November 27, 2020 Hey VickyPlum, It’s insane isn’t it! I was on the phone with them going “so you don’t know what was wrong with it, you don’t know if it’s being sent back and you have no suggestions for me? Great, thank you for your help.” Then she asked if I’d stay on the line to participate in a survey about the call. Yes, we’ve been back to his online account since. I’ve tried to start a new application online and same errors. His account is broken. I assume we will just need to reapply with fingers crossed they like the second one better. I wish I knew what was wrong with the first one. Having made the payment prior to sending in the application, I am flabbergasted as to why they’ve listed that as a reason for rejection. Quote Link to comment Share on other sites More sharing options...
Tulip1 Posted November 27, 2020 Share Posted November 27, 2020 8 hours ago, Kate0573 said: Hi Wanderer Returns! Thanks for your message! I printed the application from a PDF they sent me so there were individual pages that I had removed. I just omitted the ones we didn’t need after ticking their boxes on the form to skip 3 pages. I’m thinking that’s what they meant by missing information - Even though it would have been blank. The frustrating thing is that no one can tell me what the actual issue is so that I could fix it. Also, annoying to not know if I will receive it back or do they just bin it? If we have to do it all over again, I will need a new 1195 form witnessed, new passport photo endorsed, etc. I was told I could request a refund right from my immi account for the amount paid. It is strange though that it’s clearly there and that I do need to ask for a refund when the rejection letter stated we hadn’t paid. Ah!!! It could be because you left out the blank pages. Always best to send the whole thing even if parts are irrelevant or blank as it can be deemed as an incomplete document. I’m not familiar with those forms so I’m not saying that’s the case but the general rule of thumb is if something is a 10 page document it needs to contain 10 pages to be complete. 2 Quote Link to comment Share on other sites More sharing options...
Parley Posted November 27, 2020 Share Posted November 27, 2020 6 hours ago, Tulip1 said: It could be because you left out the blank pages. Always best to send the whole thing even if parts are irrelevant or blank as it can be deemed as an incomplete document. I’m not familiar with those forms so I’m not saying that’s the case but the general rule of thumb is if something is a 10 page document it needs to contain 10 pages to be complete. That's what I thought too. If pages are not sent it is unclear whether they should have had information on and got lost somehow.. Quote Link to comment Share on other sites More sharing options...
Kate0573 Posted November 27, 2020 Author Share Posted November 27, 2020 Thanks everyone! I think I will need to resubmit with all pages - even blank ones! Does anyone know if rejected applications are returned? Quote Link to comment Share on other sites More sharing options...
Tulip1 Posted November 27, 2020 Share Posted November 27, 2020 15 minutes ago, Parley said: That's what I thought too. If pages are not sent it is unclear whether they should have had information on and got lost somehow.. Great minds think alike. 1 1 Quote Link to comment Share on other sites More sharing options...
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