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Hi, we have just received our invoice from Doree Bonner and they have added VAT! Is this normal? I didn't see any mention of this on their paperwork and thought that we would be VAt exempt as we are shipping outside the EU.

 

Bit of an emergency as confirmed last minute and they are due to arrive on wed to pack, we did take out the cancellation insurance so can cancel them! Any advice would be greatly appreciated!

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Freight falls under the scope of VAT in the sending country. That means a shipment from the UK is subject to UK GST and not exempt. Commercial shipments are zero rated (not the same as exempt but the price is the same) but private/domestic shipments are standard rated. As such they are correct that VAT has to be charged.

That doesn't mean they've done the right thing. A quotation for a private/domestic shipment should include VAT (same as when buying something in a shop the price has to include VAT). If you are saying that they are charging 20% more than their quote and made no mention that they were going to add 20% I'd kick up a fuss and mention Trading Standards. If of course they can show their quote did mention VAT (even if it didn't spell it out correctly) and you merely assumed it was exempt then Trading Standards may prove to be quite toothless.

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Chartered Accountant (England & Wales); Registered Tax Agent & Fellow of The Tax Institute (Australia)

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19 minutes ago, Ken said:

A quotation for a private/domestic shipment should include VAT (same as when buying something in a shop the price has to include VAT). If you are saying that they are charging 20% more than their quote and made no mention that they were going to add 20% I'd kick up a fuss and mention Trading Standards. If of course they can show their quote did mention VAT (even if it didn't spell it out correctly) and you merely assumed it was exempt then Trading Standards may prove to be quite toothless.

This link will help support this - https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_en.htm

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