Has anyone used BYOjet to book flights back to the UK?

[mum]

I've just booked a flight back to the UK for July with BYOjet, flying Singapore airlines, has anyone booked with this company and how have you found them?

I'm smelling a rat already and am really worried.  I had to change my flight once as I realised I had booked the wrong dates, my mistake and I had to pay $340 per passanger to change the dates, hefty but fair enough.  They issued me with a new itenery and I noticed that one leg of my flight had me leaving Singapore on Wed 19 July and arriving in London on Sat 19 August, over a month later!!!  I rang them once I noticed the mistake and they rectified it but they then also changed the time of my flight leaving Singapore to an earlier flight which means that when I arrive in London I have a six hour wait for my connecting flight to Ireland where originally I only had a 3 hour wait! I am now trying to get my initial flight back leaving Singapore as I do not want to be waiting in LHR for 6 hours after flying for more than 20 hours with two kids in tow.  They are being difficutlt on the phone and trying to charge me to go back to my original flight! I am putting my foot down as I am not paying to change my flight back as I never wanted to change it in the first place! They said they will get a customer service person to ring me back by the end of the day but I'm not holding my breath.

I've since read reviews of this company and they are terrible, they cancel flights without informing people and change flight times willynilly.   I'm so mad with myself for not researching them before booking.  I feel sick that I'm not even booked in to any of the flights now

I'm really hoping someone has had a good experience with them? I'm so cross with myself.

Edited April 5, 2017 by mum

[Evandale]

Looking at the reviews, you are not alone, its terribly sad how they appear to be treating people. I would contact  the following as they appear to be ATAS affiliated.  Best wishes. https://www.atas.com.au/provide-feedback/complaints   

• Call us 02 9287 9900

[Irish83]

Not to scare you but I had an awful experience using them.
Sydney to Belfast was fine. On my itinerary coming back I noticed I had to change airports at London with only 3hrs 5 mins between landing and taking off. (App changing airports you are given a minimum of 3 hrs to get from one to the other)
Now this was arriving in Gatwick collecting luggage, going across London to Heathrow at peak hour traffic on the first Monday after the new year. Then re check in to my next flight 2 hrs before it took off. It just wasn't do-able and I didn't want to risk it.

I acknowledged this was technically my error as I should have checked and not assumed, however, my issue was that there was no warning or reminder that a change in airport was required.

I noticed this with about 2 hours of booking and contacted them asap.
They quoted me $1000 to change the booking. After a lot of arguing i got them down to 300$ (app a flight from Belfast to Heathrow had just become available)

Felt that it was unethical for there to be no warning of changing airports before you finalise your booking. But I suppose changes in booking are a great money maker for them

I wish you luck, but I would never use them again


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