robbyinperth

Will never fly Emirates again.

33 posts in this topic

This may seem like a rant but I want to make everyone aware of the terrible service I have received recently from what was one of the better airlines.

 

My family and I fly Emirates regularly (3 times a year Perth to London return) when I purchased my recent flights and paid for them I was horrified to see that they now charge extra to reserve seats. It is in very small print on their site in a very obscure place. To book my 4 seats it cost and extra $544 for the 4 flights. Disgusting and they would not budge. This puts their price up in line with Singapore who are in my opinion, are far better airline.

 

So we booked our recent trip, booked and paid for the seats and selected flights that involved the A380. It's a much more comfy and quiet plane with wifi etc. We left Perth on the the 19th January. The packs that are promised for the kids were not available, there were no hot towels and the food was below average. When we landed in Dubai as we touched down, icy cold water poured all over my young children and flooded the galley from a faulty air conditioning unit. Both my boys had to wear a jacket and blanket for the entire second flight as they were soaked. These things happen but they were not interested. Second flight they got ther packs etc.

we were then informed that the flight had changed on return from Dubai to Perth to the smaller 777 aircraft and the seats that we had been ripped off with had been changed.

 

i called to ask to change flights so we could fly on the a380 as we had paid more for the particiular flights. I understand the terms state that aircraft can change but they want me to pay $1900 to change to a later flight that day. This is disgusting as they have changed it in the first place. Was on hold for 40 minutes....they simply didn't care less. We have experienced 8 hour delays previously, faulty toilets and forced overnight stays in Dubai cutting holidays short. The service has gone down hill fast...they have become too big to care about passengers and the service on board is terrible.

 

I for one will never book or fly wit them again. The extra charge for seats selection and rediculous charges to make changes to changes they have made have made me so angry. If I were you I would look at the other airlines before considering emirates. This is my opinion of course but for those of you that don't know of these policies, I would like to think I have saved somebody from making the same mistakes.

Share this post


Link to post
Share on other sites
Moneycorp
Moneycorp

I agree that Singapore are a far better airline, I've flown with Emirates twice and would never fly with them again either.

Share this post


Link to post
Share on other sites
This may seem like a rant but I want to make everyone aware of the terrible service I have received recently from what was one of the better airlines.

 

My family and I fly Emirates regularly (3 times a year Perth to London return) when I purchased my recent flights and paid for them I was horrified to see that they now charge extra to reserve seats. It is in very small print on their site in a very obscure place. To book my 4 seats it cost and extra $544 for the 4 flights. Disgusting and they would not budge. This puts their price up in line with Singapore who are in my opinion, are far better airline.

 

So we booked our recent trip, booked and paid for the seats and selected flights that involved the A380. It's a much more comfy and quiet plane with wifi etc. We left Perth on the the 19th January. The packs that are promised for the kids were not available, there were no hot towels and the food was below average. When we landed in Dubai as we touched down, icy cold water poured all over my young children and flooded the galley from a faulty air conditioning unit. Both my boys had to wear a jacket and blanket for the entire second flight as they were soaked. These things happen but they were not interested. Second flight they got ther packs etc.

we were then informed that the flight had changed on return from Dubai to Perth to the smaller 777 aircraft and the seats that we had been ripped off with had been changed.

 

i called to ask to change flights so we could fly on the a380 as we had paid more for the particiular flights. I understand the terms state that aircraft can change but they want me to pay $1900 to change to a later flight that day. This is disgusting as they have changed it in the first place. Was on hold for 40 minutes....they simply didn't care less. We have experienced 8 hour delays previously, faulty toilets and forced overnight stays in Dubai cutting holidays short. The service has gone down hill fast...they have become too big to care about passengers and the service on board is terrible.

 

I for one will never book or fly wit them again. The extra charge for seats selection and rediculous charges to make changes to changes they have made have made me so angry. If I were you I would look at the other airlines before considering emirates. This is my opinion of course but for those of you that don't know of these policies, I would like to think I have saved somebody from making the same mistakes.

I'm not sure if they are doing that for the perth to london leg, as I fly in March and I can book seats no charge.

 

I hate the 777, but they are all changing these to 3x4x3.

 

I like Emirates as I'm close to Gatwick - and Heathrow can be a pain.

 

So I'll stick with them until I have a bad experience.

1 person likes this

Share this post


Link to post
Share on other sites

You can select your seat free of charge when online check-in commences or ... see the ridiculousness of it all below ... seriously! Singapore Airlines are looking more and more attractive by the day.

 

[h=3]When does Advanced Seat Reservation not apply?[/h]If you're travelling in First Class or Business Class – or in Economy Class on a Flex or Flex Plus fare – you can select seats through Manage a booking at no extra charge, from the moment you purchase your ticket.

If you’re an Emirates Skywards or Qantas Frequent Flyer Gold or Platinum member, you and everyone in your booking will be exempt from Advanced Seat Reservation charges. And if you’re an Emirates Skywards Silver member, you will personally be exempt from Advanced Seat Reservation charges.

We’ll also automatically allocate you a seat free of charge if you have specific needs, for example if you’re travelling with a baby. You can learn more by reading our FAQs.

 

[h=3]When does it apply?[/h]You’ll only pay for Advanced Seat Reservation to select your seat in advance when you’re travelling:

 

 

  • in Economy Class on a Special or Saver fare
  • on an Emirates-operated flight
  • with a ticket purchased on or after 3 October 2016

 

If there is more than one flight in your itinerary and you want to reserve seats for your entire journey, you’ll need to pay for Advanced Seat Reservation for each leg.

For example, on Mumbai (BOM) – New York (JFK), you’d need to pay for Advanced Seat Reservation on the short haul from Mumbai (BOM) – Dubai (DXB) and also on the long haul from Dubai (DXB) – New York (JFK). All charges are outlined in the table on this page.

Please read the terms and conditions for more information.

 

[h=3]Table of charges[/h][h=4]Flights between Dubai and[/h][TABLE=class: dataTable, width: 100%]

[TR=class: odd]

[TH]Short haul

GBP 10[/TH]

[TH]Medium haul

GBP 20[/TH]

[TH]Long haul

GBP 30[/TH]

[/TR]

[TR=class: even]

[TD]Asia: Afghanistan, Bangladesh, India, Pakistan, Sri Lanka

Africa: Egypt, Sudan

 

Middle East: Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia

 

Indian Ocean: Mauritius, Maldives, Seychelles[/TD]

[TD]Africa: Algeria, Angola, Cote d'Ivoire, Ethiopia, Ghana, Guinea, Kenya, Morocco, Nigeria, Senegal, South Africa, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe

Asia: China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

Europe: Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom[/TD]

[TD]Americas: Argentina, Brazil, Canada, United States

 

Australasia: Australia, New Zealand[/TD]

[/TR]

[/TABLE]

[h=4]Flights between the following countries[/h][TABLE=class: dataTable, width: 100%]

[TR=class: odd]

[TH]Short haul

GBP 10[/TH]

[TH]Medium haul

GBP 20[/TH]

[/TR]

[TR=class: even]

[TD]Argentina and Brazil

Australia and New Zealand

Cyprus and Malta

Cyprus and Greece

Guinea and Senegal

Ivory Coast and Ghana

Myanmar and Vietnam

Sri Lanka and Maldives

Sri Lanka and Singapore

Thailand and Hong Kong

Zimbabwe and Zambia

Within China[/TD]

[TD]Italy and United States

Malaysia and Australia

Singapore and Australia

Thailand and Australia

Thailand and New Zealand[/TD]

[/TR]

[/TABLE]

For children aged between two and 11 years who are travelling with at least one adult, there will be a 50% discount on Advance Seat Reservation charges.

Share this post


Link to post
Share on other sites

We few Malaysian Airlines last year and had a great time.

 

Flown Thai, Qantas in the past.

 

Was going to give Emirates a lash for our October 2017 departure....

 

B

Share this post


Link to post
Share on other sites

Your experience sounds bad, though I have flown over a million miles with them and never had a bad flight (I used to commute for work Perth to Tanzania via Dubai. My only ever criticism of them was that I am not a fan of Dubai airport.

Share this post


Link to post
Share on other sites

Sometime you actually save money flying with a more dependable airline like Singapore by paying slightly more for your fare.

 

Sounds like you had an appalling experience. I personally stopped flying them a few years ago.

Share this post


Link to post
Share on other sites

We are traveling with Emirates in March and have around 30 times , only had 1 poor flight as the staff were not interested in serving us which we found strange otherwise it's been very good. We have booked our seats at no cost for our flights in March .

 

When paying out good money you do expect a certain level of service which was not the case here,have you contacted them to complain not sure if it would get you anywhere to be honest but maybe worth a go.

Share this post


Link to post
Share on other sites

In my experience, posting a scathing review on a company Facebook page often gives good results in terms of them trying to fix things for you.

 

Sent from my LG-H990 using Tapatalk

Share this post


Link to post
Share on other sites

I've flown Emirates several times and never a problem, then again I've never had a problem on any flights. I just sit there and hope it lands safely, that's all I ask of any airline.

Share this post


Link to post
Share on other sites

We're flying Emirates in November....already regretting it! Lol! But it's too late now! As long as we get there - mission accomplished!

Share this post


Link to post
Share on other sites
You can select your seat free of charge when online check-in commences or ... see the ridiculousness of it all below ... seriously! Singapore Airlines are looking more and more attractive by the day.

 

When does Advanced Seat Reservation not apply?

 

If you're travelling in First Class or Business Class – or in Economy Class on a Flex or Flex Plus fare – you can select seats through Manage a booking at no extra charge, from the moment you purchase your ticket.

If you’re an Emirates Skywards or Qantas Frequent Flyer Gold or Platinum member, you and everyone in your booking will be exempt from Advanced Seat Reservation charges. And if you’re an Emirates Skywards Silver member, you will personally be exempt from Advanced Seat Reservation charges.

We’ll also automatically allocate you a seat free of charge if you have specific needs, for example if you’re travelling with a baby. You can learn more by reading our FAQs.

 

When does it apply?

 

You’ll only pay for Advanced Seat Reservation to select your seat in advance when you’re travelling:

 

 

  • in Economy Class on a Special or Saver fare

  • on an Emirates-operated flight

  • with a ticket purchased on or after 3 October 2016

 

If there is more than one flight in your itinerary and you want to reserve seats for your entire journey, you’ll need to pay for Advanced Seat Reservation for each leg.

For example, on Mumbai (BOM) – New York (JFK), you’d need to pay for Advanced Seat Reservation on the short haul from Mumbai (BOM) – Dubai (DXB) and also on the long haul from Dubai (DXB) – New York (JFK). All charges are outlined in the table on this page.

Please read the terms and conditions for more information.

 

Table of charges

 

Flights between Dubai and

 

[TABLE=class: dataTable, width: 100%]

[TR=class: odd]

[TH]Short haul

GBP 10[/TH]

[TH]Medium haul

GBP 20[/TH]

[TH]Long haul

GBP 30[/TH]

[/TR]

[TR=class: even]

[TD]Asia: Afghanistan, Bangladesh, India, Pakistan, Sri Lanka

Africa: Egypt, Sudan

 

Middle East: Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia

 

Indian Ocean: Mauritius, Maldives, Seychelles[/TD]

[TD]Africa: Algeria, Angola, Cote d'Ivoire, Ethiopia, Ghana, Guinea, Kenya, Morocco, Nigeria, Senegal, South Africa, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe

Asia: China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

Europe: Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom[/TD]

[TD]Americas: Argentina, Brazil, Canada, United States

 

Australasia: Australia, New Zealand[/TD]

[/TR]

[/TABLE]

Flights between the following countries

 

[TABLE=class: dataTable, width: 100%]

[TR=class: odd]

[TH]Short haul

GBP 10[/TH]

[TH]Medium haul

GBP 20[/TH]

[/TR]

[TR=class: even]

[TD]Argentina and Brazil

Australia and New Zealand

Cyprus and Malta

Cyprus and Greece

Guinea and Senegal

Ivory Coast and Ghana

Myanmar and Vietnam

Sri Lanka and Maldives

Sri Lanka and Singapore

Thailand and Hong Kong

Zimbabwe and Zambia

Within China[/TD]

[TD]Italy and United States

Malaysia and Australia

Singapore and Australia

Thailand and Australia

Thailand and New Zealand[/TD]

[/TR]

[/TABLE]

For children aged between two and 11 years who are travelling with at least one adult, there will be a 50% discount on Advance Seat Reservation charges.

think I booked mine before the cutoff. Might have to think twice next time.

Share this post


Link to post
Share on other sites

I have flown all major airlines many times around the world, and especially on the Perth/London route. They are all much of a muchness and that in part depends on the cabin crew on the flight. I have had bad flights with Qantas, Malaysian Airlines, Singapore Airlines, New Zealand Airlines, Air Canada and Emirates.

 

Having said that, I now usually fly Emirates from Perth to UK as my destination is close to Gatwick airport and it makes my journey so much easier on the UK leg not to have to navigate Heathrow, and then the M25/M23 horror, and then country lanes - all whilst jetlagged in a hire car.

 

International flights are what they are... getting you from one place to another... unless you are paying for Business or First Class, you just need to go with the flow!

Share this post


Link to post
Share on other sites
We're flying Emirates in November....already regretting it! Lol! But it's too late now! As long as we get there - mission accomplished!

 

 

Can an I ask why you are regretting it ?

Share this post


Link to post
Share on other sites

 

International flights are what they are... getting you from one place to another... unless you are paying for Business or First Class, you just need to go with the flow!

 

I agree with you there. So many variables...

 

B

Share this post


Link to post
Share on other sites

We usually fly with Emirates and find they are very good. We put in a request not to fly with the Qantas double badged flights though because we find Qantas isn't very good on service. They are rude and seem to be disorganised.

Share this post


Link to post
Share on other sites
We usually fly with Emirates and find they are very good. We put in a request not to fly with the Qantas double badged flights though because we find Qantas isn't very good on service. They are rude and seem to be disorganised.

All Emirates flights codeshare with Qantas you just have to make sure which one operates each sector when you book.Even domestic ozzie flights have emirates flight numbers on them.

Having been sworn at by Emirates crews, groped indecently by their security staff in dubai, and even told I should not be travelling alone but only with my husband, I avoid them like the deathstar and will only travel on the Qantas operated sectors.

1 person likes this

Share this post


Link to post
Share on other sites

We've also had approx 6 return UK - Australia flights with them and never found an issue. Enjoy Singapore Airlines as well, OH thinks their actual service is better.

Share this post


Link to post
Share on other sites
We're flying Emirates in November....already regretting it! Lol! But it's too late now! As long as we get there - mission accomplished!

 

You'll be fine. They're, most often than not, ok to fly with.

Share this post


Link to post
Share on other sites

You think SIngapore is a good airline😝. Read between the lines what I am going to say. I may have some experience along the lines of getting a aircraft in the air.

I have seen to much, to even whisper they are my airline of choice if you care about "you"

Emirates on the other hand are multicultural in nature. employees come from all over the globe and encouraged by their management to excel, put in suggestions to make the airline more efficient and to better the coustemer experience . It is a young airline with  an amazing growth story, that will get better and better in years to come.  

All airlines are going through tough times, cutting costs services and charging for everything under the sun.

Emirates has a in flight entertainment system with a wopping big economy class screen and free wifi to go with and above all a extreamly safe carrier.Take it from me. 

You will return my friend, but you got to do what you think is best for you. I fly Emirates 90% of the time and they are supreme in my view. 

 

Share this post


Link to post
Share on other sites
On 28 January 2017 at 22:37, starlight7 said:

We usually fly with Emirates and find they are very good. We put in a request not to fly with the Qantas double badged flights though because we find Qantas isn't very good on service. They are rude and seem to be disorganised.

Qantas and Emirates codeshare. Everry flight has both airline codes. You need to go online and just see which airline operates which leg, but I promise you it is not easy to find EK operated flights all the way. Usually one leg or the other is QF.

 

And personally speaking I try hard to avoid the EK legs as their staff are often rude, opinionated and sexist (owing to the high ranking of men above women in the UAE). Never had an issue with QF staff.

have to say also if flying with kids, Singapore would win every time. 

1 person likes this

Share this post


Link to post
Share on other sites

Posted (edited)

6 hours ago, Whisper said:

You think SIngapore is a good airline😝. Read between the lines what I am going to say. I may have some experience along the lines of getting a aircraft in the air.

I have seen to much, to even whisper they are my airline of choice if you care about "you"

Emirates on the other hand are multicultural in nature. employees come from all over the globe and encouraged by their management to excel, put in suggestions to make the airline more efficient and to better the coustemer experience . It is a young airline with  an amazing growth story, that will get better and better in years to come.  

All airlines are going through tough times, cutting costs services and charging for everything under the sun.

Emirates has a in flight entertainment system with a wopping big economy class screen and free wifi to go with and above all a extreamly safe carrier.Take it from me. 

You will return my friend, but you got to do what you think is best for you. I fly Emirates 90% of the time and they are supreme in my view. 

 

Emirates have also refused to serve me alcohol on an international flight (DXB-MEL)because I was a single woman and had no male escort. Almost unbelievable, but true. 

Edited by Nemesis

Share this post


Link to post
Share on other sites

I've never flown to Oz with Emirates but have with etihad and Cathay both of whom were great! Flown Qantas, Singapore and Malaysian previously too, all been fine, though those ones were 5-10years ago. 

We tend to go with cheapest seats and avoiding Heathrow. Etihad are my current favourite. Great deals, no seat choice charge and great service. 

Share this post


Link to post
Share on other sites
52 minutes ago, Nemesis said:

Emirates have also refused to serve me alcohol on an international flight (DXB-MEL)because I was a single woman and had no male escort. Almost unbelievable, but true. 

How utterly ridiculous!! When was this and where were you flying to/from? I've flown by myself with Emirates three times UK - AUS and return and haven't experienced this .... maybe yet!! 

Share this post


Link to post
Share on other sites
1 hour ago, Ozzie said:

How utterly ridiculous!! When was this and where were you flying to/from? I've flown by myself with Emirates three times UK - AUS and return and haven't experienced this .... maybe yet!! 

DXB - MEL (thats Dubai - Melbourne) en route out from the UK, about 45 years ago I think, before the alliance with Qantas anyway. I had to insist they get the Purser and he told the girl not to be so stupid. She said it went against her religion. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now