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Found 5 results

  1. The principal purpose of the role is to manage the daily operations of a S.M.A.R.T repair centre. As Manager you will be responsible for the proactive management (within agreed KPI parameters) of repair centre volume, quality/rectification, production efficiency in a safe environment, customer service/engagement, recruitment/retention of team members, overall team performance and communication, local end to end parts management, on-site consignment inventory management, scoping and customer invoicing in order to ensure quality and expedient repairs to our customer’s vehicles. Key Duties Accountability for leading the end to end repair/production processes (inclusive of repair validation, scoping, parts sourcing, scheduling, finalisation (including quality review), invoicing and complaint handling in a safe environment; Proactively lead the Safety Charter on site “Be SMART, Be SAFE” ensuring all OH&S matters including recommendations from safety audits are implemented within agreed timeframes. When necessary operate an effective “Back to Work” program for all Workers Compensation claims; Manage a balanced scorecard of KPI metrics within agreed targets – to include but not limited to ARC, Cycle Times, Rectification, Strike Rate, LTIFR, Labour/Paint KPI’s, employee satisfaction &retention; Agree the repair centre booking structure with the COO and resource accordingly to meet volume targets. Liaise with “Front of House” to ensure seamless customer service. Suitably engage with customers on site through an effective “Meet & Greet” process. Effectively communicate all “Not Suits” to our partner daily via photograph. Manage alternative volume sourcing models in conjunction with the COO and our partner to support volume targets. Treat customer’s vehicles and belongings with respect at all times; Ensure an effective process for scoping, quoting and parts management with the Estimating team, assisting/supporting the Estimator wherever necessary. Effectively manage all vendors (parts, paint & consumables) within approval limits set by the COO and minimize inventory/Work in Progress; Establish quality control and audit disciplines and processes to ensure quality repair techniques are consistently used within your span of control, with regard to achieving the target KPI Rectification rate per annum. Undertake a monthly Rectification review with the customer and ensure continuous improvement actions are taken as required; Assist the GM HR in the recruitment (as agreed with the COO), management and development of your team members (including appraisals, disciplinary action and continual improvement); Effectively manage the custodianship and maintenance of property, tools and equipment. Maintain adequate security procedures, including shop opening and closing; Foster a positive work environment for all team members and visitors and treat all team members with respect. Develop the “huddle” framework for effective team communication; Provide a cohesive operation to contribute to maintaining the company's system of accounts on all company transactions and assets, in particular review all scoping and job costing for accuracy and integrity, COD payments on parts, payroll authorization, accurate invoicing and parts administration; Maintain Clean Workspace Policy; Maintain uniform and wear in accordance with Company Policy; Approve all site Overtime & Hours worked each week; Perform non-core tasks as directed by the COO from time-to-time. Skills & Attributes Demonstrable experience in a leadership or management role where lean processes, teamwork, customer focus/orientation and technology are drivers of business outputs Highly organised with ability to complete multiple tasks at any given time and deliver to deadline. Able to work unsupervised Clear effective communication with customers Develop and maintain business relationships with suppliers and stakeholders Ability to build positive team based relationships Ability to implement strategies, policies, process, systems and guidelines for team members Ability to communicate effectively and work cohesively with the site team and Management Team Assertive in dealing with delegation and management Knowledge of repair techniques are desirable and ability to effectively engage with customers Experience Experience in establishing and maintaining Operational Processes and Procedures Experience in effective team leadership & customer engagement Experience in the use of a range of financial and workshop management systems Other Related Role Guidance Some Travel and after hours work as required. CSRA Values will be at the core of all this role undertakes. This business must be profitable in its own right and at all times – all activities and functions undertaken must have this thought central to any decision or action. Sponsorship is available initially on a 457 visa and later the company will sponsor the candidate for permanent residency when eligible.
  2. A couple was invited to a swanky costume party. The Mrs. got a terrible headache and told her husband to go to the party alone. He being a devoted husband protested, but she argued and said she was going to take some aspirin and go to bed and there was no need for his good time being spoiled by not going. So he took his costume and away he went. The wife, after sleeping soundly for about an hour, awakened without pain and, as it was still early, decided to go the party. Since her husband did not know what her costume was, she thought she would have some fun by watching her husband to see how he acted when she was not with him. She joined the party and soon spotted her husband cavorting around on the dance floor, dancing with every nice looking woman he could, and copping a little feel here and a little kiss there. His wife sidled up to him and being a rather seductive babe herself, he left his current partner high and dry and devoted his time to the new babe that had just arrived. She let him go as far as he wished , naturally, since he was her husband. Finally, he whispered a little proposition in her ear and she agreed. So off they went to one of the cars and had a quickie. Just before unmasking at midnight, she slipped away, went home, put the costume away and got into bed, wondering what kind of explanation he would offer for his behavior. She was sitting up reading when he came in, and she asked what kind of a time he had. He said: 'Oh, the same old thing. You know I never have a good time when you're not there.' - 'Did you dance much ?' - 'I'll tell you, I never even danced one dance. When I got there, I met Pete, Bill Brown and some other guys and we went into the den and played poker all evening. But you're not going to believe what happened to the guy I loaned my costume to.....!!!!!!!!!!!!!!.'
  3. The Pom Queen

    Climate Smart Home Service $50

    Following on from Tonymans post re free shower heads, You can get the Climate SmartHome Service for $50if you live in Queensland http://www.climatesmarthome.com/what_you_get.html
  4. tonyman

    Foxtel/Sky Smart card

    can anyone tell what these cards are actually for .........i have two but for some reason Satanta is only recognized in one machine, can i just swap them over (the cards) or will that interfear with the planner or other things ......?btw ist only so i can record some footy in my room and its too late to phone them ......
  5. NATMAN

    Smart advice

    Strange question maybe, but I've been in OZ for two weeks, my lease car is in the UK with my brother and: I hadn't even thought about bringing it across to Australia as it's a Smart For Two (2009 reg) Diesel. Once the lease runs out in April I could buy it outright for around £6900. I wouldn't normally pay this for a Smart but over here in Sydney the same year and mileage costs around $18000 - 19000..... Would you ship it across to OZ as even with the import duties and shipping I will still make a bit of money at the time of selling it....... Ta
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