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Found 6 results

  1. The principal purpose of the role is to manage the daily operations of a S.M.A.R.T repair centre. As Manager you will be responsible for the proactive management (within agreed KPI parameters) of repair centre volume, quality/rectification, production efficiency in a safe environment, customer service/engagement, recruitment/retention of team members, overall team performance and communication, local end to end parts management, on-site consignment inventory management, scoping and customer invoicing in order to ensure quality and expedient repairs to our customer’s vehicles. Key Duties Accountability for leading the end to end repair/production processes (inclusive of repair validation, scoping, parts sourcing, scheduling, finalisation (including quality review), invoicing and complaint handling in a safe environment; Proactively lead the Safety Charter on site “Be SMART, Be SAFE” ensuring all OH&S matters including recommendations from safety audits are implemented within agreed timeframes. When necessary operate an effective “Back to Work” program for all Workers Compensation claims; Manage a balanced scorecard of KPI metrics within agreed targets – to include but not limited to ARC, Cycle Times, Rectification, Strike Rate, LTIFR, Labour/Paint KPI’s, employee satisfaction &retention; Agree the repair centre booking structure with the COO and resource accordingly to meet volume targets. Liaise with “Front of House” to ensure seamless customer service. Suitably engage with customers on site through an effective “Meet & Greet” process. Effectively communicate all “Not Suits” to our partner daily via photograph. Manage alternative volume sourcing models in conjunction with the COO and our partner to support volume targets. Treat customer’s vehicles and belongings with respect at all times; Ensure an effective process for scoping, quoting and parts management with the Estimating team, assisting/supporting the Estimator wherever necessary. Effectively manage all vendors (parts, paint & consumables) within approval limits set by the COO and minimize inventory/Work in Progress; Establish quality control and audit disciplines and processes to ensure quality repair techniques are consistently used within your span of control, with regard to achieving the target KPI Rectification rate per annum. Undertake a monthly Rectification review with the customer and ensure continuous improvement actions are taken as required; Assist the GM HR in the recruitment (as agreed with the COO), management and development of your team members (including appraisals, disciplinary action and continual improvement); Effectively manage the custodianship and maintenance of property, tools and equipment. Maintain adequate security procedures, including shop opening and closing; Foster a positive work environment for all team members and visitors and treat all team members with respect. Develop the “huddle” framework for effective team communication; Provide a cohesive operation to contribute to maintaining the company's system of accounts on all company transactions and assets, in particular review all scoping and job costing for accuracy and integrity, COD payments on parts, payroll authorization, accurate invoicing and parts administration; Maintain Clean Workspace Policy; Maintain uniform and wear in accordance with Company Policy; Approve all site Overtime & Hours worked each week; Perform non-core tasks as directed by the COO from time-to-time. Skills & Attributes Demonstrable experience in a leadership or management role where lean processes, teamwork, customer focus/orientation and technology are drivers of business outputs Highly organised with ability to complete multiple tasks at any given time and deliver to deadline. Able to work unsupervised Clear effective communication with customers Develop and maintain business relationships with suppliers and stakeholders Ability to build positive team based relationships Ability to implement strategies, policies, process, systems and guidelines for team members Ability to communicate effectively and work cohesively with the site team and Management Team Assertive in dealing with delegation and management Knowledge of repair techniques are desirable and ability to effectively engage with customers Experience Experience in establishing and maintaining Operational Processes and Procedures Experience in effective team leadership & customer engagement Experience in the use of a range of financial and workshop management systems Other Related Role Guidance Some Travel and after hours work as required. CSRA Values will be at the core of all this role undertakes. This business must be profitable in its own right and at all times – all activities and functions undertaken must have this thought central to any decision or action. Sponsorship is available initially on a 457 visa and later the company will sponsor the candidate for permanent residency when eligible.
  2. Hello you lovely lot, Wondered if anyone could recommend a furniture repairer in the Brisbane area? We have recently moved here and after unpacking we have found 2 broken chair legs, side board damaged, chest of drawers damaged and some other bits. We need to get quotes both for re-placing and repairing for the insurance company. ( we would prefer to repair though) Can anyone help please...Thank you:smile:
  3. Guest

    car repairs

    hi can anyone recommend a good mechanic or garage to install new front wheel bearings in a holden regards
  4. HI GUYS, IM A FULLY TRAINED DIESEL AND PETROL VEHICLE TECHNICIAN (12 YEARS WITH MERCEDES AND 2 WITH BMW) I WILL BE DOING CAR REPAIRS AT MY HOME IN HALPINES LAKES (OPPOSITE NORTH LAKES IN MANGO HILL) IN THE NEXT 2 WEEKS AS THIS IS WHEN MY TOOLS ARRIVE...I WILL BE DOING SERVICING,ELECTRICAL REPAIRS, ENGINE MANAGEMENT DIAGNOSTICS, WARNING LIGHTS, LOSS OF POWER,BREAKDOWNS, ROADWORTHY PREPERATIONS AND FAILURE REPAIRS,BRAKES ETC ETC....I HAVE NOTICED THAT THE COSTS OF REPAIRS AND PARTS ARE VERY EXPENSIVE , SO ANY SAVINGS CAN ONLY BE A GOOD THING... I HAVE MY QUALIFICATIONS, COURSE CERTIFICATES AND WORK COMMENDATIONS AVAILABLE FOR YOU TO LOOK THROUGH... IM EX MERCEDES DIESEL TECH, BMW TECH,AA AND RAC TRAINED (3&5 YEARS RESPECTIVELY) OVER 25 YRS IN THE TRADE... PLEASE SEND AN EMAIL TO ME AND I WILL SUPPLY MY ADDRESS AND PHONE NUMBER ... ALL JOBS WILL BE DONE AFTER NORMAL WORKING HOURS AND WEEKENDS .. i work for beer..!!!!!!!...lol... well maybe not........:jiggy: JOHNJGALLACHER@HOTMAIL.COM THANKS.. JOHN GALLACHER LIVING IN OZ SINCE 09/01/10 AND LOVING IT... IN OZ AND LOVING IT......WOOOHOOOO!!1:spinny:
  5. Hi all, I was just wondering if anyone could give me any suggestions on getting an insurance quote? We used John Masons to ship all our stuff over, and have to say they were brilliant, just a couple of pieces of our furniture were damaged. The insurance co have asked for us to get an insurance quote???!!!! I had a look on yellow pages and contacted a company in Osbourne Park, but because it was for an insurance quote and because we live south of the river just were not interested! I was just wondering if anyone had any suggestions as to anyone i could try? Many thanks Claire
  6. Guest

    tv repairs gold coast

    anyone recommend a good tv repair company to come out and fix some tvs that have decided to stop working please lesley x
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