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Hi All! My family and I have been in Oz for over 4 years and have met the requirements for citizenship by conferral. My husband had an issue with his immi account (that home affairs couldn’t seem to fix) and he was advised to apply by paper whilst the rest of us applied online. His application was rejected two days after they received it. Reason 1 was that we hadn’t paid online. We did indeed pay the correct amount online, included a copy of the receipt and noted the receipt number on the application. The money was removed from our bank account and is currently held in the immi account as a “credit”. The second reason listed was that information was missing. I know after having gone through the application 20 times myself nothing was left blank that should have been completed. He wasn’t adding our kids to his app as they were listed under mine so we ticked the box saying kids applied elsewhere. I did remove the extra pages from the application that would have included information for up to 6 kids. Could me removing two pages of unnecessary application pages have caused them to say info was missing? I am at a loss. We called Home Affairs to enquire about this perplexing rejection letter. They told me once an application has been rejected they then don’t have any information about it as it’s removed from their system. They literally cannot tell me why it was rejected. They have no idea if it will even be returned to us and have no suggestions for me for what we should do at this point. Does anyone out there have any advice? Any similar situation that might help us figure out what to do next? I wish he could apply online as it seemed so much easier. Sigh. Thanks in advance for taking the time to read this.