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Found 5 results

  1. Any else had problems booking flights with Jetstar and paying via their Direct Deposit system? Made a booking on the 26th May 2011, payment was made the same day via their Direct Deposit system but we are now being told there is no record of them receiving the payment. Have had confirmation from our bank it was received by their account, have sent Jetstar fax with all relevant information and heard nothing back! Our flight is on Friday 10th June. No joy at all (or helpful advice) from the one and only number we have for them in Australia. Anyone been through the same thing? Any ideas how to resolve it? Thanks
  2. Hi, Me again!!!, another flight related query!! Ive been looking on Jetstars website for the baggage allowance for internal flights, as we are flying from Sydney to Cairns. I think the max is 20 kilos and you can add on the excess on your booking, it might be me but it all doesnt seem this clear on their website though?!!. Trying to find out as we are taking our maximum with Sigapore airlines...the whole 32 Kilos and want to take this with us! I dont want to pay the excess charge which is something like $100 each!!!. Can anyone help me??!! :chatterbox: Steph
  3. The Pom Queen

    Jetstar Flights from $9

    Just had the latest Friday Frenzy offer, some good prices if there are of any use. Here is the link: Sale fares
  4. If you're considering flying with Jetstar read below! We will never fly with Jetstar again. We booked 2 StarClass seats from Brisbane through Sydney to Denpasar return for $5200. The flight from Brisbane to Sydney was ok. The flight from Sydney to Denpasar was delayed 3 hours. When we called the JetStar flight update number they said the flight was on time as scheduled - even though we phoned 2 hours after it was scheduled to leave. When I pointed out that I was calling from Sydney airport and that it was 2 hours past the scheduled departure time the agent became abrupt and hung up. We eventually arrived in Bali 3 hours late and missed the first night of our holiday. After a nice week in Bali we arrive at the Denpasar airport to be told that our flight was delayed for 3 hours due to bad weather, which turned out to be a lie, the cabin crew advised it was an engineering issue. So we now had 5 hours wait at an airport that had no JetStar representative with any authority when we could have been enjoying an extra 3 hours having a meal in Kuta. Interestingly when you ring JetStar and spend the inevitable 15 minutes waiting for an answer the advertising says that you never need to check flight times because if you're not contacted ahead of time your flight will leave as scheduled - definitely not our experience. To add insult to injury after not delivering one flight on time they charged us $240 for excessive baggage - so we paid $5200 for flights that never left on time and then an additional $240 to have our luggage wait also. We then arrived at Sydney and missed our connecting flight to Brisbane, JetStar not so graciously moved us to a flight 3 hours later with 1 business class (paid for) seat and one economy (even though we'd paid for business). I've called JetStar today and spent 1.5 hours on the phone with them with the result being I need to download a form, post it to them and they'll get back to me in 28 days. Not really great customer service considering when I booked my $5200 seats I had to pay on the spot. I eventually spoke to 4 different JetStar agents who provided differing stories around the process to seek re-imbursement for the poor service - someone was lying but no one would admit to it. The phone agents then - with calls recorded - admitted to me that the JetStar service was poor and not fair based on what we'd paid for our tickets. I asked for copies of the recordings and was told that they were for JetStar's use only. There is no other industry that would treat customers in this manner and so blatantly not care about it. I advise everyone to stay as far away from JetStar as possible.
  5. Hi folks, Just got wind that Jetstar are starting a new route Perth to Phuket later this year and to celebrate have a one day special on a number of flights - one way Perth to Singapore for 149 bucks for example. There are date restrictions, but some of the flights are seriously cheap and won't last long