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Ok, just about had enough. We used xxxxxxx from the UK to ship our belongings over. They then used yyyyyyyyyyy on this side to deliver our goods. Firstly we paid for the sole use of a 20ft container. Our stuff arrived in oz in a shared 40ft container. We found out on the day we were leaving for oz that yyyyyyyy was the firm who would be delivering our goods. When we paid the bill beforehand we were told a different company altogether would be delivering our goods at this end. When our goods did eventually turn up from yyyyyyyyy, the two delivery guys arrived and low and behold they had somebody elses inventory. How hard can it be to deliver a container to a customer without checking name and address agreeing with the inventory. After they unloaded all our belongings we had a flat screen tv scratched on the face, a broken bed, broken chest of drawers, numerous pieces of broken crockery (some old 'willow' china plates as well) and items missing including pans, toy boxes etc. 3 months have now gone by and we're still no further on. Have received only vague emails saying 'yeah, we'll chase it for you' but nothing substantial. We're now wondering whether it's time to get the ombudsman involved. We personally wouldn't recommend either of these companies. eddie:sad: