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Found 13 results

  1. Has anyone had any issues when shipping belongings with Doreen Bonner or Grace? I am in a situation where I shipped my items from the UK with DB/Grace on 24th February 2011 on the basis of a shared container. It took 20 weeks (not the quoted 8-12 weeks) for me to receive my shipping in Sydney. However, one of my boxes had been lost by the shipping company (full of winter clothes) as acknowledged by both DB&Grace. I paid £456 for insurance through DB's recommended insurer (plus £3026 for shipping), however, the insurance company have stated my claim for replacement is not valid as I did not adequately itemise the clothing items on the insurance application form. I was advised when filling out the insurance form it was the final figure which mattered not the itemised sections. I find myself in the situation where I paid £456 to insure my belongings (in addition to the £3026 shipping costs), completed the insurance application in line with advice, the shipping companies Doree Bonner and Grace accept they have lost a box of my belongings yet I receive no compensation, insurance payment and can not afford to replace my items. Has anyone had similar experiences and could suggest where I go from here. I'm really upset to be honest. Many thanks
  2. Hello Folks! Down to the final two companies regarding shipping our goods to Perth. It has come down to PSS and Doree Bonner so I wanted to ask if any one has any experience of either of these companies to help me decide which one to go with. They are really like for like on cost so it is down to personal preference and recommendations. Your help is is appreciated! :cute: My other question is on Insurance and which company people used. Did you go with the one supplied by your shipping company? Did you go with an independent company like the one listed on the PIO tab? Great to get you recommendations on this too. Thanks guys! Nicky x :hug:
  3. Hi there, Wondering if anyone out there can help me? My family and I have just booked our one-way tickets to Oz. I am returning and my hubby and kids are migrating. Does anyone have any feedback for me on the above removal companies - good or bad? We are struggling to make a decision as there is very little information (reviews, etc) on White and Co and seemingly biased opinions (as well as greatly varying ones) on the other 2. Any help and feedback would be much appreciated. Many thanks, AKB
  4. roflie

    Doree Vs Crown

    Hi Guys, Having batlted my way through the shipping company mine field i have emerged at the other end with two companies still standing.... ..Doree Bonner and Crowns!! i'm not taking much over with me and only looking at around 75Cuft (if that to be honest but wanted to get a Max price and then 'apparently' they will bring the price down if it is less!! So my quotes are; DB - £560 +2.75% insurance (from £590) Crowns - £598 + 3% insurance (from £660) I've read a little about this Aqis fee - Crown say it will 100% be charged over in Melbourne and DB say it is hit and miss whether or not you will get an inspection.... Obviously crown cover this in their quote ($110) so the question is who do i go trough... ...DB have a very local depot to me (less than 5miles away) so i feel i should go with them but i'm concerned of additional charges (like the Aqis fee) pushing their price up... thoughts??? I should say the prices included door to door and packaging!
  5. hi im stuck between using crown and doree bonner for shipping of our stuff, does anyone had any advice or expirence which would be the best or worst at all ? cheers h
  6. Guest

    Pickfords vs Doree Bonner

    Hi Looking for some advise please.... We have had quotes from both Doree Bonner & Pickfords, and both are competitively quoted, but wondered if anyone had any experience of either company? We are moving from Glasgow to Brisbane in January, and although I have read the threads from the previous Pickfords vs Doree Bonner discussion, I wondered if anyone had any more current comments? Cheers!:confused:
  7. Out of 62 boxes of personal stuff only 1 thing got broken - a vase which was cracked. Our stuff left Scotland on 22 Sept, arrived in Fremantle on 20 Nov, and was delivered on 15 December. Everything was very straight forward and efficient and would highly recommend using them to anyone. Many thanks and well done.
  8. We have booked Doree Bonner to come and pack our stuff on the Thursday 10th December 2009 they have quoted us £820.00 for a 142 Cubic Feet container. But only today we have had a phone call from Pickfords Removals, who has now quoted us £750 on a 145 Cubic Feet Container. So I telephoned Doree Bonner back and they mentioned to me that Pickfords are going through insolvency and chasing debts and that they are in finiancial difficulty and we should not go through them. So I telephoned Pickfords back and mentioned this to them and the representative said there is nothing to worry about and they had some difficulties in February 2009 but everything is ok now. What I am asking, has anyone got anything to say about this and has anyone used these most recently, is it worth going with Pickfords and saving us £70.00 or staying with Doree Bonner.
  9. Guest

    doree bonner

    i would just like to give the nod to doree bonner (uk) and grace removals (townsville) we got our stuff today. all perfectly intact. not a scratch on anything. my computer even survived the journey! they weren't too expensive either. emma:jiggy:
  10. Guest

    Doree Bonner

    Hello All I know how agonising it is, trying to choose a removals firm. So I thought I'd share my experience of Doree Bonner. We sent our items as groupage. We agreed that DB would come to pack and remove our goods on the Thursday before we completed on the sale of our house. As it happened, the packers called on the Wednesday afternoon to ask if they could come round later to make an early start. We decided that the sooner they started the sooner we'd be out of there, so why not? When the guys arrived, they got straight into it, packing everything in sight! Luckily we'd already put most of our stuff on one side so they were able to just get on with it. By the Thursday lunchtime our boxes were loaded onto the truck to go back to their warehouse at Dartford. We were both worried that our only 2 treasured possessions (a rare campervan lamp & a painting) wouldn't arrive safely, as everything was packed up so quickly! But we couldn't fault the guys' manners and pleasant demeanour. At this point I should probably mention our concern after reading a few posts on sites like this one, but I don't think they could have had time to separate items of value from the worthless stuff, it was all packed in the blink of an eye! And off it went to await shipping... We tracked our container, and it arrived on the evening of the ETA date (according to the website I used). Less than 2 weeks later, I received a phone call to arrange delivery. Rather than send the goods to the local depot for them to be repacked and delivered, Grace arranged for them to be delivered straight off the container as it made its way to another job. the boys arrived on time, and got straight into unloading our gear. We checked our goods, and found only one damaged item - a mirror in which the glass was smashed. But our 2 treasured items arrived in perfect condition. In fact, they'd packed our lamp inside a plastic box, wrapped in lots of paper - genius! So, the result is that we're very pleased with the service we received, and would use DB &/or Grace again, if ever the need arose. I know that there are people who may have had a different experience, but I feel that it's important to highlight good service, as well as the less so. Good luck to all of you in the throes of getting stuff here. Sarah x
  11. Guest

    doree boner nightmare

    hi all a word of warning about my experiance with doree bonner removals. this is my experiance of this company i used them after people on pio had said they used them without any problems , well i have still not recieved my container and there agent grace dont know whats going on! it was suposed to arrive on the 4 may this was delayed untill the 8th may fair enough i can live with that then i was told by loraine at grace she would ring me so i left it for a week i then rang grace to be told she was off sick and would ring on her return i then rang on monday 18 may to be told she had let the company and was put through to somone new who did not know the filling system! he promised he would ring back which he didnt. i then rang on wed 20th to be told some of the packageing used would have to be destroyed this was the blankets doree bonner put on the floor of the container as it was dirty , and i would have to pay ! then i got a phone call to ask what was in the boxes as on the inventry that doree had done there was 168 items when there was 240 so customs are now charging me to go through every box. i rang doree on friday 22 may and they said they would sort it out as the inventry could not be out by that much, this brings me to today 25 may i have just rang grace to be told i will have to pay as doree boner told them i loaded the container myself , i cannot belive this as they sent three men to load it and i was told to keep out of the way they even used boxes with there name on. i am going to have to pay as we cannot get our container but i am going to contact our bank in england as i paid with a card to see if i can get my money back ( any advise please on this one ) so up to now they still cannot give me any idea of when we will get our container but have said they will try and ring back later today. so anyone considering using doree boner this is my experiance you have been warned:arghh::arghh:
  12. Guest

    Doree Bonner or PSS?

    We have received quotes from both Doree Bonner and PSS, both are fairly similar but does anyone have any experience good or bad with these companies? we are off the Perth. Thanks Sue
  13. Hi Guys Well back on the internet now (dial up at moment) thought I would start posting on here bit by bit our adventure so far Now where to start??? Thought the shippers would be a good place! Doree Bonner come highly recommended by us, we had quotes from various places and theirs came out at a good price for a 20ft container. The guys turned up early and were a cheerful bunch of lads, took time to go around the house and see what our needs were with the packing, they were with us for 2 days packing up our worldly possessions. Very friendly and helpful. You are given a date that your container will arrive in Australia and then it is expected that you will have your container delivered in approx 15 days after it has docked. True to their word we did receive our container and infact it was a few days early arriving at our Sunshine Coast home - great stuff!! Now dont forget when getting in your quotes make sure that you allow for your container to be priced to be delivered to a certain radius outside of brisbane as you do not want any added costs once you arrive here, we also included them helping us unpack our boxes too. Now this end Doree Bonner use Grace for delivery and I have to say that once again what top service!! Friendly guys that when we said 'thanks guys you can go now', were still more than happy to stay and help put computer tables together etc... they also offered to come back and collect any boxes, wrapping etc.. that we didnt want. After all that unpacking we only had one wine glass that was broken, not bad!! All in all we felt lucky to have used Doree Bonner great customer services in the Uk and then great customer services from Grace here in Australia, never did you telephone and they didnt know who you were! Thank you Doree Bonner and Grace Removals you made our move here to Australia stress free :yes: Kim & Daren Southminster, Essex to Sunshine Coast
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