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Millytod

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About Millytod

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  1. Activity on this thread has reminded me to pop on a little update of our experience so far in case it’s of interest. Solaris passed everything over to Allied once the shipment had left the UK and contacted us all the details of the ship/estimated arrival times etc. The shipment left promptly and I was actually surprised by the arrival date being sooner than expected. Allied then got in touch with a designated named manager who has promptly replied so far with any queries I have had both by phone and email. We have received an updated arrival of 15th November and they have estimated a couple of weeks after that for customs clearance. Allied have sent an invoice for a further $500 charge for customs clearance etc which I had been warned about previously. As we’re unable to receive our belongings where we are living currently, we are going to require storage. Currently waiting for an Allied quote for storage at their warehouse and also there are possibly some fees for accessing the shipment to check for damage etc. Will do some comparisons with other storage units. As you say, while it has been smooth so far, the proof is in the pudding at the other end! One small oversight by Solaris as they hadn’t passed on our letter to Allied for customs regarding the length of time it has taken to ship unaccompanied goods but has been easily rectified … worth double checking that they have all the required paper work though.
  2. As far as import taxes, you can ship your belongings duty free under the unaccompanied goods allowances when you move to Aus as long as they fall within the guidelines of being used personal belongings and not less than 12 months old. If they don’t fall under guidelines, our shipping company said that they base the import tax calculation on the reasonable value that you give to your items…. which can be quite subjective in lots of cases. Pretty sure it was 5% rate. We moved to Australia 6 years ago and only able to ship our belongings now so it is unclear as to whether we will be required to pay duties. No departments seem to be able to give a clear answer on this. When I spoke to customs they said they allow 12 months generally for belongings to be brought in under the unaccompanied goods allowance, however there can be exceptions. BUT nobody is able to give clear guidance as to what exceptions will be considered. I was told to write an accompanying letter detailing the circumstances that have led to the shipment being delayed for so long after we moved, and the Australian Customs will then assess this when the shipment is being cleared. Was told there is no way to speak to anyone at Border Force to get a clearer idea of the likelihood of success.
  3. As a follow up on this thread - happy with the service we received so far from Solaris. Easily contactable for queries as we went along and the two man packing team arrived on time and as agreed - even in rural Cumbria. Everything went smoothly with packing and they were very accommodating and pleasant. We had an estimated volume which the packers also eyeballed and estimated once packed, and went ahead with the terms of paying for the estimated volume intially with the option of paying additional if the volume came in more once it had been measured at the warehouse. This want required and have now received communication from both Solaris and Allied Pickfords with the date of container arrival. Haven’t used the Allied Pickford contact yet so will see how we go on this next stage as we will require a change in the storage agreements due to sooner than anticipated container arrival.
  4. Absolutely- that’s why it’s so hard to choose. All I could do was speak to the case manager about Allied Pickfords and their experiences with using them - no way of knowing if they are being completely frank about any issues that arise and all I could go off was the feel of the conversations. Have to have eyes wide open as to possible issues that might come up.
  5. Feels like a bit of a minefield choosing shippers as so many mixed reviews from all of them so hopefully some real time experiences of whole the process might be of some value to someone else on here too! I went through the same ‘get multiple quotes’ process which was where I came across Solaris.
  6. We ended up deciding to go with Solaris as happy with their customer service/detailed answers to any questions and concerns that I had (and there were quite a lot). The quote came in just under some other well known shippers. Confirmed that the company packs the containers themselves in the UK and then contract Allied Pickfords at the other end in Oz. After paying the deposit we were assigned a case manager who made straight contact away and has been easily contactable by phone and email. I’m currently back in the UK sorting out our belongings and have dates booked for them packing in August. As we are only taking a part container they have allocated 2 days for packing boxes/wrapping furniture and then transport it to their hub where it is packed into a container. Happy to answer any other questions inc costs etc and will update our experience as we go along!
  7. Seems that they’re not well known by the response here. Very rapid and helpful responses in any communication with them, and so far are competitive with other shipping companies. Feeling inclined to go with them and give the benefit of the doubt … and then can follow up with feedback.
  8. Haha …. bad phrasing there, I agree
  9. Just wondering if anyone has had any experiences using Solaris Relocations? They seem to get great reviews on Google but aren’t a name that come up commonly when looking at international shippers. My initial contact/quotations have been very prompt and thorough, and interested in any others experiences with them - we are looking at the shared container option as furniture too large for a couple of Movecubes but not enough for a full container. There are some very sentimental pieces of furniture/china in the shipment which makes me nervous. Thank you in advance!
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