Daniel Redman

PLEASE CALL OUR ASSESSMENT CENTRE ON ***03 8199 7215 ***TO BE ELIGIBLE TO APPLY FOR THIS ROLE. Customer Service Specialists The Company We are an award-winning and trusted brand in Customer Management Solutions servicing the best of the best. Our clients range from government departments and agencies, through to TOP 10 ASX and Fortune TOP 100 global companies. We are currently looking for enthusiastic and energetic individuals who are quick learners and willing to go the extra mile for our customers. Individuals who can listen to customer service issues and then offer a unique and innovative solution for each enquiry. The successful candidates for this role will have a strong command of writing skills and will be well-trained in-service knowledge that can be critical for offering quick and accurate assistance to customers. We are extending this opportunity to candidates who have a genuine passion for customer service excellence. What's in it for you? 20% above industry standard rate, once completed training Work in an energetic, “can do” workplace Full time and Part time positions available Work with great people who support each other Ability to move up fast — superstars are rewarded Work with leading edge technology Ongoing professional and personal development Secure Employment Skills and Traits: You must be reliable and have a fantastic work ethic Flexibility — Ability to adapt as customer need change Excellent time management skills Must be able to multitask Excellent communication and presentation skills Goal and task oriented Excellent literacy and numeracy skills Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers Able to demonstrate active listening skills, attentiveness & empathy Willingness to learn Excellent problem-solving skills Ability to deal with conflict resolution Customer orientation and ability to adapt/respond to different types of personalities Ability to thrive in a fast-paced and high-pressure environment Retail experience desirable Computer Literacy and record keeping skills Able to navigate within a PC/Windows environment Ability to browse Search Engines/browser basic knowledge Familiarity with common keyboard commands Ability to document customer needs with accurate notes/record keeping Must be able to type 40 words per minute YOU MUST CALL OUR ASSESSMENT CENTRE ON 03 8199 7215 TO BE ELIGIBLE TO APPLY FOR THIS ROLE. THE LINE IS OPEN 24/7 Due to the volume of applications, only shortlisted candidates will be contacted. Candidates background/references will be undertaken, and a police check will be required of the successful applicant