My husband is starting his Application for Citizenship and can't go any further after he enters his Adult children's information, they live in the US and are not applying at all, it won't save or go any further saying they are not eligible, he already knew this but the form requests his children's information still, after calling immi he was told it is an error and many are complaining about it (only on the adult children information) but Immi can't fix it, so under advice from immi he was told to do a paper application, is this even and Option now?. Cheers