Tom and Jerry

Hi everyone. I need urgent help from you people. I am registered with AHPRA. When I applied for renewal if my AHPRA registration, i received an email from Ahpra that my application is being assessed. It has been 6th week now still I didn't receive any update of my renewal. No contact from registration officer also. What should I do. When I call their customer care they are asking me that they cannot help me, I just have to wait. Why is it taking too long for my renewal. I have applied from overseas. Please let me know what should I do. It is delaying due to holidays for Good Friday. Please reply. Thanks a lot.