So I have been trying to transfer my super from Australia back to the UK after making the decision to stay in the UK and I'm having to literally prove that I am who I am more times that care to mention.
I went through the normal channel of filling out a DASP form on My.Gov, as prescribed. A few months later I get a communication requesting that I fill out the Super companies own DASP form and send this back, along with a certified copy of my bank statement (CommBank) and a certified copy of my passport ... in the post!?
Now I know what Aussie post is like, never mind international post.
I mean really!? I know they have to be cautious but I have made it as easy as possible for them. I have requested that it be paid into my Aussie bank account to cut down on transfer time and fees. I also did this because this is the bank account I have registered with my Super Annuation Fund and My.Gov to help them link to the beneficiary (me), I thought this was supposed to be the idea behind linking all the services on My.Gov, to make it easy... I dunno maybe I'm being unreasonable, but I also used to work at a financial institution and I know the tricks they play to delay or deny withdrawals.
Any way, without whinging too much, I have 2 questions.
Does any one else have experience dealing with SunSuper? Are they obstructive when it comes to this sort of matter? What are the turn around times, generally?
They have given me a list of who can certify the docs in Australia.... I'm in England. Who could I get to certify these docs? Tried ringing them between 8 and 5 (AEST) but I can never seem to get through on the number they give!?
Any advice would be greatly appreciated.