I sent the official email and this reply:
This is an automatic response to confirm we have received your email to the
SkillSelect Mailbox.
The issues below will not receive a Department response as all relevant information is provided on the Department’s website. Please use hyperlinks provided.
Information about SkillSelect and frequently asked questions is available on the Department’s website, including the following:
· A password issue
· security reference message (browser issues)
· Confirmation of claims you wish to make against the points test
· Occupation lists have been updated as of 1 July 2017 and are available on the Department’s website
· Round results
· Overview of skilled to migration to Australia
You can log in to SkillSelect at our website at www.homeaffairs.gov.au/Trav/Work/Skil
If you are experiencing difficulty accessing your EOI, here are a few tips that might assist:
· Your EOI (Expression of Interest) number is your username.
· Please note that we are unable to reset your password or provide the answers to your security questions.
· Should you receive an invitation to apply for a visa, you will need to access your EOI to start the visa application process.
ImmiAccount
If you have a Transaction Reference Number (TRN) and are experiencing difficulties lodging a visa application or attaching documents to a visa application, please use the ImmiAccount online enquiry form or access ImmiAccount at www.homeaffairs.gov.au/immiaccount
Migration Agents
Please refer your enquiry through to the Agents Gateway and select ‘General skilled migration’. Requests sent directly to this mailbox will no longer receive a response.