Welsh Nicky

Yes I plan to & I hope he can help me. My enquiry is genuine, hence my questions & not a complaint. I wanted to get some help as this is a huge move for me & my dog. I must admit, I was a little shocked at your reaction.

Hello, Not quite sure how I offended you. I’m not making a complaint against Bob. I don’t know him, nor have I engaged with him prior to my post. I am simply explaining my initial experience with PetAir, the company, & how that initial engagement with their customer service did not fill me with comfort in the process. Yes I appreciate I can fly down to Melbourne & contact other companies, as stated I’m trying to understand the full cost door to door. Apologies.

Hi BobPetAirUK, Thanks for responding. I’m not allowed to send you a message in this forum. Would you mind pinging me your email address? Regards, Welsh Nicky

Hiya. The moeny aspect is not the issue, more about my initial engagement with PetAir, isn’t great & would like to think the travel consultant who will be assigned is not the person i’m dealing with. If I had that reassurance I would feel better. Yes I am in Wales, great thanks I’ll check out Whitehouse Kennels. Have you heard good reports about them?

I’m moving to Brisbane in August 2018 & trying to find a reputable firm to transport my miniature schnauzer. There is a lot of reviews for PetAir & I got a quote (they are the most expensive), however the person I’m dealing with my enquiries at this stage is quite abrupt & not so friendly to the point I feel uncomfortable with PetAir; also their quote only takes him to Melbourne so I’ll have to find another company to transport him from Melbourne to Brisbane. TransfurAnimals was a reasonable quote & included taking my dog all the way to Brisbane after the quarantine stay. However there is very little reviews about these guys. I am leaning towards TransfurAnimals as I only need to deal with one company, but the minimal reviews online is holding me back. Can anyone help with some advice?