We have booked Pickfords for our move in October. To be fair, the guy who came round to quote sounded pretty similar to your experience but as we have used Pickfords before were not overly fussed because it's your move co-ordinator who you deal with and they always seem pretty good in our experience. We have been quoted £3,300 Norfolk to Brisbane, door to door. The rep suggested we got insurance elsewhere which we did through Letton Percival for £420, Pickfords quoted £1650 lol!