We used them I think their Nottingham branch?
I've measured all our stuff and it was well below 20m3. They came out had a look at it and said yes it's under 20m3.
They sent packing guys out who packed in stuff which I've told them not to pack. They told me to unpack it in 10 min of not they'll leave withouth all our belongings.
2 days later they rang saying its 30m3 so they need another 600 or so £.
After lots of delay and argument and 200£ extra it ended up in a warehouse somewhere waiting.
Collected from us on the 15th of August and arrived at our house in nsw on the 22nd of November.