Tell her you have not had service you paid for if she does not give you refund you will claim it back on your card ! She gave a refund,if she doesn't ring your card company and tell them you haven't had the service you paid for and want to reclaim !she really has messed up so many people I think we should all complain to trading standards at same time there's someone else I also know on another forum she has done this to ! She needs sorting out anyone who wants to msg me there details we could organise something !