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purplealster

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About purplealster

  • Birthday December 28

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  1. purplealster
    Hi everyone. my mum is trying to pay her second VAC by credit card through her immi account. She gets as far as getting a code on her phone, submits this then is told her payment has failed. The funds are there, but she cant get past this stage, despite trying a dozen times. Has this happened to anyone else? She is in South Africa. Many Thanks
  2. purplealster
    As your son and his wife are the assurers, they will need to contact Centrelink themselves. They will need to contact Centrelink on 132850 (this is the centrelink employment line). An automated message (lady) will ask why they are calling - tell them to just say 'operator' for everything - there is one selection, tell them to select option 4, but say 'operator' for everything else. If you go into detail, they will be 'busy' and lock you out - if you call back, you get a robot message saying 'all operators are busy and goodbye'. When they get through to a human, tell them it's for assurance of support and request more time - ask them if they can contact the assurance of support team and see if they can give you an extension - they will not be able to speak to the AOS team themselves . Be nice and respectful at all times. Your son/daughter in law need to document everything, date, time of call and who they spoke to. They should also request a copy/transcript of the phone call - they just need to advise the person they are speaking to about this. The best time to call is 8am on the dot - just as their lines open. Late afternoon, they will get the same message as above - 'all operators are busy and goodbye'. Expect to be on the phone with Centrelink for at least an hour, so make the call when there are no distractions or other matters to attend to. Hope this helps and good luck!
  3. purplealster
    Have you submitted all of your paperwork?
  4. purplealster
    Has your daughter in law done her tax return for the last financial year and have employment whereby she can provide two / 3 recent payslips? We submitted out 20/21 tax returns as we ha not yet done our 21/22 returns as we were waiting for investment tax documents. They did request these, however they still had not been lodged. We were ready to submit, so they gave us an extra 10 days for us to lodgment and provide the ATO assesment notices. We were then called again and they requested letters from our tax agent asking for confirmation in writing what income was on the returns that they had submitted on our behalf.
  5. purplealster
    Thank you for your reply - appreciate it!
  6. purplealster
    After a nightmare with Centrelink, I am heading to the Commonwealth bank tomorrow to sort out the bank guarantee, however, the request letter doesn't state what documents I need to take with me - is anyone who has been through the process able to advise? Many Thanks in advance.
  7. purplealster
    Hi Alan, I have sent you a pm. Many Thanks, Purpleal
  8. purplealster
    Thanks Guru! Centrelink visited today to verify ID and AOS submitted. The documents were uploaded at the very end. Appreciate your help!
  9. purplealster
    OK, so I have figured one thing out - I missed a word when I reading the form, so I can fill out the form no problems regarding income, but are you able to advise how I upload the documents? Their help section says 'Answer all the questions. Each screen has information to help you complete the application. This includes how to submit your supporting documents.' However, I can't see this - on each screen when you click on help, it just gives you generic information on how to fill out the form. When I click on upload documents via the centrelink homepage, there doesn't seem to be an option for AOS documents on the drop down box. Or do they ask for specific documents once you submit the application? Many Thanks in advance for assistance, (which gratefully received!).
  10. purplealster
    Many Thanks for your reply! I have started the application already online, but I cannot see how to upload the documents? Is that done via the documents and appointment section on the homepage? When I fill out the income section, it's asking for our income for 21/22 however, we don't actually know what this is in total as we are waiting for investment statements which will only be ready at the end of August so we haven't done our 21/22 tax returns yet. On the services australia website, it says we can submit the 20/21 notice of assessment along with two payslips but the application won't let us progress if we leave that answer blank. Hence why thought it may be easier if we got someone at centrelink to do it for us.
  11. purplealster
    Hi! Does an assurance of support have to be lodged online or can you go into a centrelink branch and do it there? I am trying to do it online, however there doesn't seem to be anywhere on the application that allows me to upload documents such as tax assessments, payslips etc. Many Thanks
  12. purplealster
    My mum has been requested to provide more documents. Application date 13/09/2016
  13. purplealster
    Hi Westley, I have submitted a request via your website. Many Thanks.
  14. purplealster
    Hi Westley, Thank you for your reply. Am I able to contact you? Happy to pay for your time. My mum just last night received request for further documents, so we have 28 days from them to submit everything. Many Thanks.
  15. purplealster
    Hi Everyone, We lodged my Mum's visa in Sept 2016. Unfortunately, early in 2021 (thanks Covid!) my partner was made redundant. It has taken a little while to secure the right role, however he has been in his job for a couple of months now. He is listed on the application as Mum's financial assurer/sponsor. Due to being unemployed/having a break, his tax assessment for the 21/22 tax year will not be sufficient in terms of the earnings amount required to sponsor, however, his current salary way exceeds the amount required, plus I work too, so collectively, our income is way over the threshold. Does anyone know what will / could happen in this circumstance? Will his contract of employment outlining his salary etc be sufficient for immigration - or do we need to consider another financial sponsor/assurer? Many Thanks
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