Location: Molesworth TAS, 1/2hr west of Hobart in the bush surrounded by gum & wattles!
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So Name & Shame!
Quote:
Originally Posted by Baldyin38
Thanks again herbster,
you know, no one doubs the difficulties in moving furniture or items from one country to another. My god, you only have to order something from MFI in brittain to realise how difficulties can turn up, but what were saying is that the companies like you have mentioned and many more have a duty to the customer to be honest from the offset. This is not the case. There have been too many complaints of the nature i have made to prove this...As for accountability, well, sure many companies are concerned in the removal from one country to another but accountability liaes with the company you parted your thousands too. It is far too easy for companies to pass the buck and say..'it wasn't me'. They took the money therefor they accept responsibility when things go wrong. We as customers cant go chasing around the world trying to find out where your furniture is...I suppose all i am saying is when a company makes a promise, they are accountable when that promise is broken. I nhave spoken to several families now who have suffered as we are going to and the problems this causes are massive.
A few days outwith the delivery date after customs is acceptable...not 4, 6 or 8 weeks.
Sorry Baldyin38 for your Problems, waiting the extra 3 weeks was bad enough, under the circumstances, but I can't understand the delay in your situation.
I hate to ask, but did your furniture arrive in tact & properly Export Wrapped, and was it escorted through Customs & Quarantine & passed OK?
So are you saying it took those weeks post Q&C to arrive at your door??? In other words, once it was in the Aussie Removers domain? Also have you expressed your dissatisfaction to the company's involved & given them the opportunity to make restitution, as per your contract terms?
I think it would be helpful for others reading this Thread if you identified the Movers & whether they offered a real explanation for the delay & what the nature of the delay was - was there an explanation, also what had they promised you, precisely? I still believe caveat emptorrules: customers must read the fine print before they commit and don't be afraid to ask what happens IF....???? If in doubt, ask for references of recent removals that you can call up if needs be. Clearly there are as many varying experiences out there as there are shippers, and it's probably a crap-shot as to whether yours get delivered close to the ETA, or not... But the detail is in the packing, does the company know what they are doing, do they Export Pack, have they got reliable Agents to see your shipment through C&Q are they completely familiar & comfortable shipping your belongings to Oz & where's the proof? Do they belong to recognised international moving quality assured trade groups?? They don't all belong...
Also, unlike us, don't hope it'll be early because clearly it can't be & plan on having at least an extra 15/20 days without your furniture. Also, the hundreds of members here have access to all our experiences for the asking - which is why it's good to share yours, including naming the miscreants in your particularly unfortunate experience.
Hope Life gets better from here, wherever that is.
All the Best,
__________________ HERBSTER X in Tasmania where the Wild Things are..
Hi kdel...sorry it so long to answer you. When your furniture eventualy gets here they can store it for you untill you are rweady to receive it. Dont know how much it costs. As far as sendingit to Oz, well we sent it almost 4 weeks before we left. We then had rental accomodation here till it was time to go. You could do it the other weay round and send it when you but you have to have furnished rental accom here waiting for it. I prefered to have my own stuff..but that doesnt always work out as i'm sure you have read. Good luck with the move..hope it all goes smoothly for you.
A
No, it hasnt arrived atall yet....was due to land 15th but got told it was not due now for another 2 weeks and then we wait on customs. Hopefully all will be intact but we resrve judgement on that. Beleive it or not i did have great trust in the company even though i had read some scary stories, but that was obviously my keenness to get to oz i think. Still, a small blip on what should be a much better life for us all here...once we get our stuff and settle..all will probably be forgotten..then the fun begins.
Cheers
A
HI A
Thanks for your answer ile phone around some shippers and see. As would like our stuff to be there for when we arrive even if it means being without here in the UK for a while. BUt if we are delayed in finding a rental then I just wondered how much it would cost us for them to hang it on to it for a while.
Thanks Kim
Hi Kim Just a quick reply to your question on how much to store over oz,we have been quoted $40 a week and we dont have to let them know until if arrives in case you dont need as long as you think.Thought this was a pretty good price really.Hope this helps ali
Hi Yvonne
we also hired a 20 ft container...i trhink in total we will have paid around £4010 but that included insurance as well. Mind you i think that if were more than 30 miles from freemantle then we pay extra for the removals at this end.
We went with Anglo Pacific.
Good luck with everything
Your welcome Kim we were going to store it this end but its twice the price.We are lucky in the fact that we are going to stay with my Dad when we get there but if we cant get a house when we want we wanted to know if it was going to be expensive and complicated to store that end but its not.Best wishes ali
So Name & Shame!
waiting the extra 3 weeks was bad enough, under the circumstances, but I can't understand the delay in your situation.
