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Hi Guys
Welcome , i have'nt been on here for about 5mnths (since we landed in Brisbane) just back on the internet.
I'm afraid i can not give you any advice about your mum but i can tell you my husband and i filled in the application ourselves and it was pretty straight forward,there is a lot of info on the government website to help you fill it in.
We live about an hour from Caloundra and have been there a few times,very nice place and i did a lot of research on Magnetic island last year as i thought we might have been going there,another great place,can't comment on Townsville although my husband has been there but prefers where we live.
Hopefully you will hear back from TRA soon,i think it took 2 weeks for us .
Good luck
Lisa.
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Another hard day at the beach!
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