Subclass 190 | 261313 | IELTS 8.5/8.5/8.5/9 | ACS 27 May '14 | SS 24 Oct '14(VIC) | EOI 4 Nov '14 | Invitation 10 Nov '14 | Lodged 20 Nov '14 | Granted 4 Mar '15 | Moving 25 May 2017
Sorry for the delayed reply been so busy trying to get organised for the move. I can't advise on post delivery as we haven't received our container yet however I can't fault PSS so far, they have been great with communication at every stage, they packaged our house up promptly and professionally and have really been great to deal with all round. Have u decided on a company to go with yet? I've taken insurance with PSS which the OP has had a bad experience with but I can't offer any advice on that yet, I'll update once we have had our delivery. We sent our stuff via shared container (as we were planning on heading out later than a sole use one would arrive) that was on the 16th of Nov and it docked in Melbourne on the 12th Jan so much quicker than expected. PSS provided us with tracking info so we could keep up to date with where it was. It's now waiting to clear customs which is going to take a bit longer than usual as it's a busy time of year apparently, were not due out for another fortnight tho but will keep u posted x
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Do remember that name of these companies are franchised. So Britannia removals in Kent are not the same as Britannia removals in Manchester for example. They obviously have a company profile and guidelines but quality can and does vary! Same as with Costa Coffee franchises.
Main thing is to ask the right questions and get things in writing. Ask which ship they will place your cargo on and the shipping schedule for example. Some can take weeks longer. We paid a bit more for a quicker ship. Also ask when it will sail. They would have picked up our stuff two weeks before they did if I hadn't discussed this with them. If sharing a container ask in detail how this will be done, do they have a time limit for shipping etc.
Make sure the schedule is at your convenience not theirs, they will not lie ( or at least they should not) but they can be economical with their information.
So many wineries ......so little time
Missyell, I am so sorry for the late reply. I have not had chance to get on here much lately. Sadly there is only one way to make a claim, another huge form . We contacted PSS initially and then they pass you through to the insurance company who email out the form. They will want all your proof of purchases ect so maybe dig those out. We refused to give them most of ours as our policy was sold/based on a % value of new replacement in desitination country (it even said that on our application form) so I couldn't see why my reciept from 5 years ago for a sofa was relevant. This was our main argument with them for the miss-selling of the policy.
Also our case officer only worked 2 days a week and no one else will look at your case, which is another factor that slowed ours down, so ask for a case officer that works full time.
Hopefully you will not need to use them but if you do just stand firm with them. I'll keep my fingers crossed for you
Edit, I just realised, you should have all your stuff now. Did it all arrive safely? X
Last edited by M1cha3la; 05-02-2017 at 02:12 AM.
Just smile and wave boys, smile and wave..........