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    1. #1

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      PIO Chatter Box
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      Jan 2014
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      Perth
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      Shipping feedback

      So my container left yesterday with all my worldly goods on it, a very strange feeling We are using PSS and their guys were absolutely amazing from start to finish, so I thought I would share our experience which I can update as we progress and our container arrives the other end.

      As I have mentioned in previous posts, I was a little concerned as when the 4 different companies came in to quote, all 4 said we had more than a 20ft could hold. Also all of the companies had quoted 3 days to pack and load the container except PSS who said 2. The quotes had about 1k difference in them from cheapest to most expensive and they all offered very similar "free extras". We honestly just didn't know who to choose, but I have heard really great feed back about PSS and ours sales coordinator in the office had put up with and answered endless questions off me, so it kind of just progressed with PSS.

      My lovely packing guys arrived promptly at 8am on Wednesday and we did an inital walk around and then they got stuck in. They deserve medals, except for the odd coffee break they did not stop once. They were polite, efficient and genuinly nice guys who helped us feel at ease during such a stressful time. Yesterday they called in a 3rd gentleman to help and the container arrived around half 12.

      I was a little shocked to see the inside of our container was filthy. After weeks of non stop cleaning all our possessions ready for customs, I could of cried but the guys got straight onto it with brooms and cleaned it as best as they could. It is not PSS's fault at all and I know the containers are used for anything and everything but I was still surprised. I am putting it down to my emotions

      Anyway, the guys loaded the container with such skill and speed and we had room to spare! They must be tetris masters I really can't praise them enough and if the experience in Aus is the same then we will be very happy bunnies.

      Hopefully that all makes sense, I am not feeling very coherent today so I'll leave it there and finish off with the mandatory container pics
      Last edited by M1cha3la; 17-06-2016 at 08:47 AM.

      Just smile and wave boys, smile and wave..........

    2. #2

      Title
      PIO Chatter Box
      Join Date
      Jan 2014
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      Perth
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      I apologise in advance for the awful quality

      image.jpg

      image.jpg
      image.jpg
      Last edited by M1cha3la; 17-06-2016 at 08:43 AM.
      Just smile and wave boys, smile and wave..........

    3. #3

      Title
      PIO Chatter Box
      Join Date
      May 2009
      Location
      Sydney now Queensland
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      Good luck M1cha3la, hope you have a nice easy flight.

      Exciting times ahead for you

      Thanks for the pics xx
      Flights booked for Sydney 29/09/2015

    4. #4

      Title
      PIO Chatter Box
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      Jan 2014
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      Perth
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      Hey guys, I thought I would pop back onto this thread with an update.

      We recieved our things on Thursday, so 7 weeks door to door. Our things arrived in Aus on the 27th, cleared on the 1st and got delivered on the 4th, not to shabby at all. None of our things were opened, not even the shoes or garden stuff. A little dissapointing after I spent hours cleaning and a small fortune on Jayes cleaning fluid, guess customs were just in a kind mood that day Kent relocations did the delivery on behalf of PSS and I am told by hubby that they were ok. They unpacked and assembled the big things, but did not unpack any of the small things. That said there was about 70 boxes, so who can blame them

      Unfortunately after unpacking and examining everything over the weekend we have found that we have quite a few damages, so our next step is dealing with the insurance. We took insurance out with PSS as they assured me their insurance was easier to deal with if we needed to claim, we will see. I will keep the thread updated as we progress and on a positive note, I have my bed back
      Just smile and wave boys, smile and wave..........

    5. #5

      Title
      Senior Member
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      Dec 2014
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      It's amazing getting your stuff back. Good luck. Think about what xs you have and put everything down even if minimal damage hope you're all settling in x
      309/100 applied 24/12/14, CO allocated Jan 15, further info supplied Jan.. , police check August 2015, medical 21/09/15......309/100 granted November 2013, landed in Brisbane 7/1/16

    6. #6

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      Junior Member
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      Dec 2015
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      Hi - Hope all is good out there.
      I am hoping to move out in about 18 months (contributory parent) so not at the stage to get quotes yet.
      would you mind telling me how much you paid for a 20ft container - for budgeting purposes.
      Many Thanks

    7. #7

      Title
      Senior Member
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      Dec 2014
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      Moved from Glasgow to Brisbane pack and unpack service. Approx 4500 I think...
      309/100 applied 24/12/14, CO allocated Jan 15, further info supplied Jan.. , police check August 2015, medical 21/09/15......309/100 granted November 2013, landed in Brisbane 7/1/16

    8. #8

      Title
      PIO Chatter Box
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      Perth
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      Sorry for the delayed reply @Mrs Bee, it cost us around 4800 all in including customs fees and insurance ect. Hope your move goes well xx
      Just smile and wave boys, smile and wave..........

    9. #9

      Title
      PIO Chatter Box
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      Jan 2014
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      Perth
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      Well it has been a few weeks since we received our things and to be honest we are not really any further forward with our insurance claim. Some of the damages we have inccured are:

      A large dent in the fridge freezer door and side.
      A corner of the veneer has been chipped off the dining table.
      A large dent/chip in wooden side board.
      Glue/scratches on a leather headboard/bed as the packing paper was not flush. Glue from the packing tape has discoloured the leather.
      Another broken bed frame.
      A badly dented lamp base.
      Bad mould on 3 of the settees and a scratch one of the arms - the packing paper again was not flush.

      There are other things, but this is what we are mainly focusing on. It is bizzare as all of the fragile things are fine, it's as if the large items just got thrown around at point of unloading.

      We purchased insurance through PSS, however it has now transpired it is not their own insurance but through some small company we have never heard of. So far we have spent approximatley 5 hours of phone calls and are still no further forward, the staff at this company are shocking and we have had comments ranging from "well it still works, so why are you complaing" (fridge) and "just buy replacements off ebay".

      Despite us submitting photos and the shippers evidence, the insurance want someone to come out and assess the damage and quote for repairs. That is fine, but we have had to arrange this ourselves and we will be charged an inspection fee. The insurance do not cover this, we have to pay and then add it onto the claim total.

      There are several other clauses of their policy that they are throwing at us to try and get out of paying. To this date, despite me asking several times, we do not have a copy of their policy booklet, only an email confirmation from PSS. I should of chased this sooner, like at the time we were moving (school boy error) but after several conversations, questions and assurances from PSS, I felt comfortable we were covered.

      Also, our insurance was priced and sold based on a % of the "cost of replacement for brand new in country of destination". Again I had several conversations with PSS surrounding this, i.e. what exchange rate given destination is $ and insurance is in , how do you do a like for like comparison on things like settees? Did they have a preffered supplier I should be using for prices - there is a big difference between say SuperAmart and Harvey Normany. Anyway I was assured it was a like for like replacement and to insure items at full replacement value in destination country. We are now being told to submit receipts showing purchase price and then to reduce the amount by "xyz" for each year of use. Again I do not mind this, I am not out to claim more than something is worth, and my usual house insurance would want to know original value to do a like for like replacement, but in this case the % / premium was pushed to be higher than what they will now honour so we are currently exploring if the insurance has been mis-sold in the first place.

      At this point I don't really care if they replace or fix, I just want it resolved and we will keep fighting it.

      Sorry for the extra long post, I shall report back when we have more news.
      Last edited by M1cha3la; 28-08-2016 at 05:13 AM.
      Just smile and wave boys, smile and wave..........

    10. #10

      Title
      Platinum Member
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      Jul 2011
      Location
      Brisbane Central
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      Best of luck with the claim! Only comment is not good for PSS. We commented when using Bournes that our possessions seemed very tightly packed into the container, reply...it MUST be packed without any gaps so nothing can move about. It worked to our advantage, we filled the container but also did not have a single break, scratch etc.

      PSS seemed to have left plenty of gaps from one of the photos.

      To anybody else, make sure you get the guys packing who are experienced in global moves.

      S
      Thames Migration appointed Jun 12 and 189 Visa granted Jan 13. Landed Sep 14 and roots being quickly established. Brisbane, what an amazing place with incredible opportunity.

     
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