When we sent for our police check last year, when we lodged app, Scotland Yard sent us a confirmation/receipt and our driving licenses back within 1 week and the certificates followed after the 40 days. We needed new certs so sent off again direct to Scotland Yard (like before) This was 2 weeks ago and still not had a receipt or my driving licenses back. Anyone else who has recently applied have they changed the process? do they send it all back at the same time now? Very worried that the docs have gone missing in the post. Tried to phone the helpline however just goes straight to answer phone.
Thanks for any help