adelaide processing unit

[TONYL]

hi everyone can anyone help me out there i have phoned adelaide every night for last 10 days but always busy is there a email address. every time i ring them the messagess he says to contact them always seems to fade away and i struggle to hear them hope you can help me thanks tony l

[itskaren]

Hi Tony. I have had exactly the same. I have been trying continually for 18 days all different times of the day (when open that is) still not able to speak to anyone. When I email a query I am given a bog standard 'look at the webiste for details' but my question is not on the webite. I've pain the first installment of $2000 for nothing so far. Maybe it might get better once a case worker has been allocated. Sorry can't help! Karen

[Gollywobbler]

Hi Both

I have never neededto try to ring the ASPC but I have heard that it can be a nightmare.

Tony, I would be inclined to send an e-mail to london.cc@dfat.gov.au and open it with the following sentence, in bold and in capitals:

THE ANSWER TO MY QUESTION IS NOT REVEALED BY YOUR WEBSITE. PLEASE RE-DIRECT THIS E-MAIL TO THE MANAGER OF THE ASPC.

Having got their attention, explain the problem and spell out that they have been sending you bog-standard replies from the communications unit which simply fail to address your specific question, let alone answer it.

london.cc is the London contact centre without bothering with that terrible on-line form.

If that doesn't produce a result within a week, come back to me in a PM or e-mail and I will give you a name and direct details for a senior human in London who may be able to help to clear the communications brick wall for you.

Best wishes

Gill

[kia1]

Hi just a little tip that woks for me
when the bloke on the phone starts talking press 2 then when he starts again press 0 3 times to stop him you will go straight to the ringing tone if you dont get through straight try it again i can get in the que around the second or third attempt
instead of listening to him babble on for ages.

[itskaren]

thanks for this much appreciated! Kind regards karen

[kia1]

when you have put the numbers in and it ring then goes quite you can just hear a voice hang up he is telling you its busy and to ring back
then when you get put in a que it is silent and i nearly put the phone down thinking they had forgotten but there is no music so be warned but they do repeat a message and then it goes quite dont hang up then you are in the que.
as i said when you ring press 2 as soon as you hear him then when he tries to speak again keep pressing the 0 till he goes and it rings.

[Ron & Chel]

Of cause there is no answer there busy trying to process my visa ha ha ha wishful thinking i think

[Fredtheman]

To all that are reading this . DO NOT PISS ASPC OFF or you will go to the bottom of the pile, just like that! ASPC will take up to 2 teeks to return any email. Just sit back and wait for a case officer if you can. Your case officer you should get about 3 months from when you put your forms in. That is when they get your forms.

I hope this helps

Fred