dannyflint

Realise I wasn't clear above. We got charged $610 to pass through quarantine - all our goods passed the inspection 100% and we didn't get any charges for dirty/contaminated goods - I feel really ripped off...

Hi We recently moved from Merseyside to North Brisbane. We used Britannia Fleet. In the UK the company were responsive and seemed good value (not the cheapest, not the most expensive). We were very disappointed when, 2 weeks after signing and paying, we were hit with a £300 additional charge for "increased freight costs". Some rubbish about Brexit... They quoted a line in the contract and we had to pay - what else could we do? The team packing our gear were exceptional - really quick, really good. We were very impressed. We tracked the boat all the way, and were very excited about getting our gear! When it arrived in Australia, the local company Britannia Fleet used contacted us (Overseas Packers and Shippers). They demanded $610 to pass our consignment through quarantine. Very shocked as we were told all charges were included except if our goods were dirty and picked up by the Australian quarantine team. We contacted Britannia Fleet and they basically said tough - they made up some rubbish about us being unlucky and being randomly picked for searching - this was denied by the local company, and by Australia customs when I asked them. Again, what are we supposed to do - if we don't pay we don't get our stuff! On a positive note, the unpackers in Brisbane were exceptional - helped put up all the beds/wardrobes etc without a word - even gave advice on electrics etc. Very disappointed by Britannia Fleet's attitude. They know they have you over a barrel and when we needed help they just hung us out to dry. I wouldn't use them again - even though the teams both ends actually moving the crates were great. Good luck with the move.