OMG! That is terrible. However careful we are, as owners, to be organised etc. it seems it is the vets that make silly mistakes.
Our vet will now be paying over £4k for our dog to stay at carers for 6 months - just because of getting a digit wrong.
Apparently, our vet spoke to Airpets who we are using. I emailed Airpets too but the girl who is dealing with sending the dogs over is so lacklustre in replying, it is ridiculous. I have sent her two emails recently and hasn't responded to either. I may request a different handler anyway.
I wanted to use Golden Arrow but it was too far for the carers to drive to take the dogs. I know they could meet them at Heathrow but Airpets collect from home and I used them before.