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HI Rachel
Are the HOC absolutely CERTAIN that they didn't receive everything? The are terrible for stupid clerks who put things in the wrong files and/or send meds to storage instead of for processing.
I reckon they probably did get everything but are too gormless to look for the missing items.
Also, if the doctor used the post instead of a courier the first time then it seems to me that the doctor should pay for the replacement x-rays and for the courier this time.
Best wishes
Gill
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