Quote:
Originally Posted by KP Nuts
Hi Kaye, I work for Sainsbury's in the Personnel department, but we are all multi skilled and expected to help any other department when needed, which is usually checkouts.
Our customer service is to, smile at the customer, make eye contact, greet customer with hello, ask if we can help you with your packing, make conversation during the transaction, pack the last few items, so the customer can be getting ready to pay the bill, and then say goodbye at the end of all this..... So after the first few customer's of the day, yes this can seem like we are all reading from a script.
We then have a mystery shopper that comes in once a month and marks the whole store on certain questions he / she has to ask, and depending our we do, we could loose our bonus over the year.
Sorry it's our job and bonus..............
KP Nuts
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The last thing I wanted to do was sound as if i was slating you I have worked in customer service and know what its like.
Its the people who make conversation and dont listen then ask the same question again and talk to you because they feel they have to not because they want to and on occassion can be down right rude.
My son works at sainsburys so I understand what it is they do and what they put up with. He left today and the manager was great with him.
sorry mrs KP
