[lcys2460]

I remember I was utterly convinced mine was lost in the post, but I was having problems with UK sent post going missing at the time anyway. I don't think I've heard of anyone getting processed in the 10 days, plus you have to add on the time for posting to/from Australia.

I think if you email anyway, you may find you get a general response that it can take something stupid like 20 days for the post arrive from the UK??? - I know they won't tell you over the phone/email what the outcome is either?!

Hold in there, it'll turn up - good luck.